Director, Commercial Orders & Service Delivery

Ziply Fiber; Kirkland (WA); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Flexible spending account

Paid sick leave

Paid time off

Parental leave

Quarterly performance bonus

Training

Career growth

Education reimbursement programs

Job summary

Ziply Fiber is seeking a Director, Commercial Orders to lead the strategic and operational performance of the commercial order-to-cash functions. You will coordinate with Sales, Product, Engineering, Finance, and Field Operations to ensure accurate, timely delivery of commercial products and services.

The role emphasizes establishing standards, driving process automation, and achieving service level commitments across the lifecycle from order intake to activation and billing readiness.

Qualifications

• Bachelor’s degree in Business Administration, Telecommunications, Engineering, Information Systems, Operations Management, or a related field; or equivalent combination of education and experience.
• Minimum of ten (10) years of progressive leadership experience in telecommunications, technology, service delivery, customer operations, order management, account management, project management, or related operational functions.
• Minimum of five (5) years of experience leading people leaders, supervisors, managers, and/or professional staff.
• Demonstrated experience leading large-scale operational teams, cross-functional initiatives, process improvement efforts, and customer-impacting service delivery functions.
• Experience overseeing operational performance, service levels, customer escalations, workflow management, and business process improvement.
• Experience partnering with senior leaders and cross-functional stakeholders to improve service delivery, customer experience, operational efficiency, and business outcomes.

Responsibilities

• Lead and develop a high-performing organization responsible for commercial order operations, customer fulfillment, project management, and customer support activities.
• Establish operational priorities, objectives, and performance expectations aligned with company goals and commercial growth plans.
• Build, mentor, coach, and develop leaders and team members while fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
• Drive employee engagement, succession planning, workforce planning, and organizational effectiveness across the Commercial Orders function.
• Provide executive oversight of the commercial order-to-cash lifecycle, from order intake through service activation, billing readiness, and operational handoff.
• Ensure timely and accurate processing of commercial customer orders, modifications, disconnects, billing support requests, and related operational activities.
• Oversee fulfillment activities supporting Ethernet, voice, UCaaS/VoIP, managed services, simple network solutions, CPE, hot cuts, and future commercial product offerings.

Skills

Strategic leadership

Team leadership

Cross-functional collaboration

Operational excellence

Project management

Customer operations

Telecommunications

Education

Bachelor’s degree

Job description

Ziply Fiber is seeking a Director, Commercial Orders to lead the strategic and operational performance of the commercial order-to-cash functions. You will coordinate with Sales, Product, Engineering, Finance, and Field Operations to ensure accurate, timely delivery of commercial products and services.

The role emphasizes establishing standards, driving process automation, and achieving service level commitments across the lifecycle from order intake to activation and billing readiness.