Director, Clinical Transformation & Onboarding

Predoc; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Predoc is seeking a Director of Clinical Transformation to lead customer onboarding from kickoff through successful implementation and launch. You will partner with clinical, operational, and technical stakeholders to map workflows, understand care delivery, and design scalable implementation strategies.

You will drive end-to-end programs, coordinating Product, Engineering, and Clinical Operations while building durable customer relationships and accelerating time-to-value for our healthcare

Qualifications

• 10+ years of healthcare technology experience.
• Experience owning complex customer implementations from kickoff through launch.
• Experience working with clinical workflows, EHRs, and other clinical systems.
• A strong problem solver who can break down ambiguous challenges and drive projects.
• Strong people management skills and cross-functional leadership.
• Excellent communicator who can build trust with clinicians, operators, technical teams, and executives.
• Strong documentation and process-design skills.
• Strategic and detail-oriented.

Responsibilities

• Own new customer onboarding and implementation from kickoff through launch.
• Lead discovery sessions with clinical, operational, and technical stakeholders to map workflows and requirements.
• Understand care delivery within each customer environment and how staff use clinical systems.
• Incorporate customer realities into implementation strategy and launch criteria.
• Map current-state workflows and identify friction reduction and value opportunities.
• Translate needs into clear implementation plans, including scope and tradeoffs.
• Validate workflows with customers and support initial live deployments.
• Coordinate with Product and Engineering to translate workflows into configuration decisions.
• Build trust with clinicians, informatics, and IT stakeholders across teams.
• Program-manage implementations end-to-end and drive successful launches.
• Establish plans, milestones, readiness criteria, and success metrics.
• Maintain durable customer relationships and serve as primary contact during onboarding.
• Capture recurring feedback to inform product and process improvements.
• Codify best practices into repeatable workflow maps and playbooks.
• Lead a thoughtful handoff from implementation to ongoing partnership operations.

Skills

Healthcare experience

Customer implementations

Clinical workflows

EHR systems

Leadership

Communication

Documentation

Process design

Strategic thinking

Problem solving

Job description

Predoc is seeking a Director of Clinical Transformation to lead customer onboarding from kickoff through successful implementation and launch. You will partner with clinical, operational, and technical stakeholders to map workflows, understand care delivery, and design scalable implementation strategies.

You will drive end-to-end programs, coordinating Product, Engineering, and Clinical Operations while building durable customer relationships and accelerating time-to-value for our healthcare