Director Clinic Practice Operations

Advocate Health; Charlotte (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Advocate Health is hiring a seasoned clinic manager to oversee day-to-day operations across assigned practices. The role emphasizes safety, regulatory compliance, and strong financial stewardship, including budgeting, billing accuracy, and efficient coding practices.

Qualified candidates hold a Bachelor's degree (Business or Healthcare Administration) with a Master's preferred, plus a minimum of three years’ management experience in a physician office, outpatient, or community clinic.

Qualifications

• Bachelor's degree in Business or Healthcare Administration.
• Master's degree in Business or Healthcare Administration preferred.
• 3 years of management experience in a physician office, outpatient, or clinic.

Responsibilities

• Promote a safe environment and apply management principles.
• Ensure billing and filing of insurance by CPN is accurate per third-party requirements.
• Ensure CPT/ICD-9 coding accuracy and educate physicians on coding changes.
• Prepare and manage clinic budget within guidelines; monitor financials.
• Provide recruiting oversight and train staff on regulations.
• Conduct timely staff evaluations and maintain policies and job descriptions.
• Ensure medical records accuracy and regulatory compliance.
• Coordinate marketing activities for assigned practices as a community representative.

Education

Bachelor's degree in Business or Healthcare Administration

Master's degree in Business or Healthcare Administration

Job description

Essential Functions

• Maintains competency in the application of the principles of management, promote a safe environment, and performs all related job responsibilities in a safe and consistent manner.
• Ensures billing and filing of insurance by CPN is completed accurately and in accordance with the requirements of third party intermediaries.
• Ensures all CPT and ICD-9 coding is complete and accurate in accordance with the American Medical Association's CPT and ICD-9 guidelines. Works with Corporate Compliance to educate physicians on all coding changes to ensure coding is in accordance with the above guidelines.
• Assists in the general preparation of clinic budget and is responsible to operate within budgeted guidelines. Responsible for all financial data, billing, insurance filing, disbursements, month end statistics, and monthly variance reports. Reviews clinic functions and makes recommendations for reduced overhead, cost savings and enhanced revenue.
• Provides recruiting oversight and is responsible for ensuring staff are trained on new regulations and new requirements.
• Completes and ensures completion of evaluations on all staff in a timely fashion and ensures adequate job descriptions, policies and procedures are established and updated as needed. Promotes education growth and development of the staff.
• Ensures the accuracy and completeness of the medical records, including updating of policies and procedures as necessary. Ensures proper handling of medical records in accordance with regulatory requirements and patient information requests.
• Coordinates the marketing activities for the assigned practices in the role of community or public representative.

Physical Requirements

Requires walking, standing, sitting, lifting, and reaching. Must be mobile in function in all areas of clinic if needed. Must be able to lift 50 pounds shoulder high. Must be able to write and speak English in clear grammatically correct manner, with in tact sense of sight and hearing. Must have finger dexterity to operate computer and calculator. Must be able to respond quickly in stressful situations.

Education, Experience and Certifications

Bachelor's degree required preferably in Business or Healthcare Administration; Master's Degree in Business or Healthcare Administration preferred. 3 years management experience in physician office setting, outpatient or community-based clinic required.