Director - Clinic Operations I

Legacy Community Health; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company H

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at-L

Travel Insurance

Pet Insurance

Job summary

Legacy Community Health is seeking a Director of Clinic Operations I to lead multiple practices within a defined region. You will guide operational policy, mentor managers, and ensure efficient day-to-day service delivery while partnering with physicians to deliver high-quality care.

In this role you will oversee budgets, staff performance, and revenue cycle initiatives, spending time across clinics to drive financial and clinical success in a growing network.

Qualifications

• Bachelor's level degree in business, healthcare or related discipline area is required.
• A minimum of three (3) years of recent demonstrated leadership experience managing a clinic s practice operations is required.
• Master's degree, MHA, MBA or equivalent is preferred.
• Demonstrated ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.
• Proven ability to develop rapport with physicians.
• Knowledge of clinical practice operations, budgeting, revenue cycle, scheduling and referral tracking.

Responsibilities

• Oversee day-to-day operations and service delivery of all practice sites.
• Be actively involved in hiring processes and provide performance evaluations for managers.
• Countersign with HR on disciplinary matters for effective resolutions.
• Ensure the success of physicians and mid-level providers, fostering collaboration.
• Review operational and financial performance monthly to strategize improvements.
• Coordinate revenue cycle initiatives to enhance practice performance.
• Manage annual budget development, ensuring adherence to financial objectives.
• Maintain open communication with senior leadership regarding operational issues.
• Regularly meet with physicians to discuss financial success and operational performance.
• Collaborate with marketing to promote practice highlights.
• Develop clinical revenue cycle policies to ensure regulatory compliance.
• Analyze financial reports and legal documents to assess clinic performance.
• Perform other duties as assigned.

Skills

Leadership experience

Budget development

Revenue cycle management

Physician relations

Strategic planning

Communication with providers

Education

Bachelor's degree in business/healthcare

Master's degree preferred (MHA/MBA)

Job description

• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• And much more!

Location: Legacy Acres Homes - 3011 W. Gulf Bank Road, Houston, TX 77088

Director - Clinic Operations I (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we're on a mission to transform the healthcare experience for our community. We are excited to welcome a passionate and dedicated Director of Clinic Operations Ito our family. As a vital part of our team, you will drive the financial and operational success of multiple practices within a defined group, ensuring that we deliver exceptional care to those we serve.

• You’ll play a pivotal role in the implementation of policies and initiatives that shape our practices.
• Your leadership will support our talented practice managers as they create action plans and budgets tailored to their unique sites.
• You'll have the opportunity to mentor and guide operations managers, ensuring our clinics thrive.
• By spending time in our practice locations, you’ll directly contribute to the essential work that makes our community healthier.

What You’ll Do

• Oversee the day-to-day operations and service delivery of all practice sites.
• Be actively involved in hiring processes and provide performance evaluations for managers.
• Countersign with HR on disciplinary matters for effective resolutions.
• Ensure the success of physicians and mid-level providers, fostering collaborative relationships.
• Review operational and financial performance monthly to strategize improvements.
• Coordinate revenue cycle initiatives to enhance practice performance.
• Manage annual budget development, ensuring adherence to financial objectives.
• Maintain open communication with senior leadership regarding operational issues.
• Regularly meet with physicians to discuss financial success and operational performance.
• Collaborate with marketing to strategize and promote practice highlights.
• Develop clinical revenue cycle policies to ensure regulatory compliance.
• Analyze financial reports and legal documents to assess clinic performance.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's level degree in business, healthcare or related discipline area is required.
• A minimum of three (3) years of recent demonstrated leadership experience managing a clinic s practice operations is required.
• Master's degree, MHA, MBA or equivalent is preferred.
• A demonstrated ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.
• Possesses a track record of developing strong rapport with physicians.
• Intimate knowledge of the day-to-day operations of clinical practice operations Financial and analytical expertise in budget development, physician practice productivity, productivity standards, revenue cycle management, provider relations, scheduling and referral tracking management and all other aspects relating to the management of a dynamic and growing practice.
• A demonstrated record of accomplishment in areas such as fiscal management/ cost control; marketing and practice development; strategic planning and human resource management.
• Significant skill in communicating with and relating to providers, including the ability to establish productive and cohesive partnership with providers
• Proven ability to formulate and carry out operational plans for clinical practice operations Knowledge of legal issues related to clinical practice operations, employment law and fraud/ abuse rules.
• Knowledge of project planning and ability to coordinate various projects and activities concurrently (multitasking/ prioritizing).
• Ability to navigate ambiguous situations and apply strong leadership skills in problem solving effectively.
• Must be able to manage multiple deadlines and prioritize
• Adept in decision making responsibilities.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.