Director, Client Success — Onboarding & Growth

Mountainy; Goodyear (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

Mountainy in Arizona is seeking a Director of Client Success to lead a growing team serving eCommerce brands. This hands-on leadership role will manage onboarding, troubleshoot operational issues, train customers on our WMS, and continuously improve the client experience.

You’ll guide Client Success Representatives as the Arizona team expands. We value ownership, problem-solving, and learning new technology.

Qualifications

• Experience in client success or account management is preferred.
• Ability to onboard clients and configure systems.
• Strong problem-solving and communication skills.
• Comfortable leading a growing team in a fast-moving environment.

Responsibilities

• Manage and support a portfolio of eCommerce fulfillment clients.
• Lead new client onboarding and ensure smooth transitions into our fulfillment operation.
• Train clients on ShipHero and help them confidently use the platform.
• Troubleshoot issues involving ShipHero, Shopify, fulfillment workflows, inventory, bundles, and order management.
• Configure fulfillment rules, workflows, and automations to improve operational efficiency.
• Collaborate with warehouse managers, sales, leadership, and other departments to solve client challenges.
• Supervise and mentor Client Success Representatives as the team expands.
• Conduct Google Meet training sessions, account reviews, and client check-ins.
• Prioritize multiple client requests while ensuring accurate and timely resolutions.
• Look for opportunities to improve internal processes and the overall client experience.

Skills

Client onboarding

Leadership

Problem solving

Communication

Tools

ShipHero

Shopify

Job description

Mountainy in Arizona is seeking a Director of Client Success to lead a growing team serving eCommerce brands. This hands-on leadership role will manage onboarding, troubleshoot operational issues, train customers on our WMS, and continuously improve the client experience.

You’ll guide Client Success Representatives as the Arizona team expands. We value ownership, problem-solving, and learning new technology.