Director Client Success, North America

IP House; California; On-site; USD 130,000 - 150,000; Full time

Job summary

IP House is seeking a results-driven Client Success professional in the Los Angeles area or other US locations. This quota-carrying role focuses on anti-piracy and content protection with a portfolio across new business, expansion and retention.

The candidate will own commercial relationships with major US accounts, negotiate terms, and drive renewals while growing revenue across North America. Travel to client sites will be required.

Qualifications

• Direct anti-piracy or content protection experience.
• Established network among content protection, legal and security teams in North America.
• Proven track record meeting or exceeding revenue targets and closing deals.

Responsibilities

• Own a net-new client target across North America with a West Coast focus.
• Lead opportunities end-to-end: qualify, discover, design, price, propose, negotiate and close.
• Own the commercial relationship for key US accounts and drive renewals.

Skills

Anti-piracy exp

Quota-carrying sales

Network with LA entertainment

CRM, pipeline, forecasting

Pricing negotiations

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Overview of the Role:

Location: Los Angeles area preferred; other US locations considered

Department: Client Success

Reports to: VP Global Client Success

Compensation: Base salary plus variable compensation tied to new business, expansion and retention performance. $130-150 base salary range, based on location, skill level and experience.

This is a quota-carrying commercial role with a specialist focus on content protection. You will carry an annual revenue target across new business, account expansion and retention, and you will own a portfolio of key clients based on the West Coast.

You will win new rights-holder clients across film, TV, streaming, live sports, music and games, grow the accounts you hold, and protect them against churn. Anti-piracy expertise is central to the role: content protection buyers expect a peer who understands how piracy works and what a credible enforcement program looks like.

This is not a coordination or service role. If you want a relationship-only position, this is not the right fit. If you want responsibility, a number, and the room to run it, read on.

Essential Duties and Responsibilities:

New business development

Own and deliver a net-new client target across North America, with a primary focus on content owners and distributors, but also with focus across the wider brand protection market.

Build your own pipeline through outbound prospecting, referrals, industry networking and events.

Lead opportunities end to end: qualification, discovery, solution design, pricing, proposal, negotiation and close.

Represent IP House at content protection and media industry events.

Anti-piracy leadership

Act as one of IP House's commercial lead on anti-piracy in North America, shaping programs across pre-release, live event and catalogue content.

Speak credibly to the piracy ecosystem: illicit streaming sites, IPTV, cyberlockers, torrent and P2P networks, apps, and social and UGC platforms.

Design proposals around DMCA notice-and-takedown, search delisting, hosting and infrastructure enforcement, app store removals, payment and advertising disruption, and support for site blocking and litigation.

Key client ownership

Own the commercial relationship for a portfolio of key US based accounts, and grow it year over year.

Build account plans covering expansion paths, stakeholder coverage and renewal risk.

Lead scope expansion, renewals and contract negotiation directly, and run in-person business reviews.

Introduce wider IP House capabilities, including brand protection and revenue recovery, where they fit.

Work with Operations, Product and wider Client Solutions.

What You’ll Bring:

Required

• Direct anti-piracy or content protection experience, gained at a vendor, rights holder, studio, streamer, sports league or industry body.
• Working knowledge of piracy distribution models and enforcement methods, including DMCA processes, live event protection and platform escalation.
• An established network among content protection, legal and security teams at North American rights holders, ideally across the Los Angeles media and entertainment community.
• 6+ years in a quota-carrying sales, business development or commercially accountable account management role.
• A record of meeting or exceeding an individual revenue target, and of originating and closing net-new business.
• Experience owning pricing conversations, negotiating commercial terms and closing contracts.
• Strong retention performance across a portfolio of strategic accounts.
• Disciplined use of CRM, pipeline management and forecasting.
• Ability to travel regularly to West Coast clients and industry events.
• Bachelor’s degree or equivalent experience.

Preferred

• Experience in live sports or pre-release content protection.
• Knowledge and understanding of the brand protection market, including online marketplace monitoring and counterfeit enforcement.
• Familiarity with industry initiatives and bodies active in anti-piracy enforcement.
• Credibility with both commercial and operational audiences, and experience working across distributed teams.

Why IP House:

IP House is redefining how the world combats illicit trade and intellectual property theft-delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do-and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That's why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you'll have the opportunity to shape a fast-scaling organization with a strong