Director, Client Success

Carnegie; United States; In loco; USD 95.000 - 105.000; Tempo pieno

Descrizione del lavoro

Carnegie seeks a Director of Client Success to own revenue growth across a portfolio of higher education partners in the New England region. You’ll manage long-term relationships, expand accounts, and guide cross-functional teams to deliver compelling, data-informed proposals.

You will balance new business and expansion with a strategic mindset, driving accurate forecasts and trusted executive engagements. Travel within New England is required.

Competenze

• Bachelor's degree required.
• 5+ years in B2B sales, consulting, or higher education marketing/enrollment.
• Track record of meeting or exceeding revenue targets.
• Experience building pipeline and expanding existing client relationships.
• Strong sales skills in both new business and account expansion.
• Ability to earn trust with senior leaders in complex organizations.
• Strategic mindset linking client challenges to practical solutions.
• Strong organization, with discipline in pipeline management and forecasting.
• Self-directed and accountable, with a steady focus on outcomes.
• Clear communication and a collaborative, partnership-minded approach.
• This role supports the New England territory, so candidates must reside within driving distance and be able to travel in the New England area as needed.

Mansioni

• Own a portfolio of partner institutions, including retention, expansion, and long-term growth.
• Build and run account strategies that find opportunities, strengthen executive relationships, and match our solutions to each institution's goals.
• Build pipeline across new and existing accounts with thoughtful outreach.
• Lead opportunities from first conversation through close, including discovery, solution design, and moving deals forward.
• Work with teams across Carnegie to deliver strong, integrated proposals that fit client needs.
• Keep a clear view of each account's landscape, including risks, opportunities, and moments where engagement can speed up results.
• Combine outreach, sequencing, and in-person engagement to deepen relationships and expand our impact.
• Keep pipeline data accurate, manage risk early, and deliver reliable forecasts.
• Turn data, intent signals, and marketing engagement into clear priorities and measurable progress.

Conoscenze

B2B sales

Account management

Forecasting

Data-driven selling

Strategic account planning

Executive engagement

Formazione

Bachelor's degree

Descrizione del lavoro

Carnegie | A Career That Helps Higher Education Thrive

We partner with colleges and universities to create lasting impact—for institutions, students, and the world they’ll shape. At Carnegie, your work contributes to something bigger: advancing opportunity through higher education. We invest in people, not just positions, and build careers that grow with you.

About the Role

The Director, Client Success drives revenue by growing existing partner relationships and opening new ones. You are the main revenue owner for a set of institutions. You build trust with senior leaders, spot opportunities tied to their priorities, and bring solutions that deliver good outcomes. You sell with discipline and use data to guide your choices, balancing new pipeline, deal progress, and long-term account growth.

What You'll Own

Revenue & Account Growth

• Own a portfolio of partner institutions, including retention, expansion, and long-term growth
• Build and run account strategies that find opportunities, strengthen executive relationships, and match our solutions to each institution's goals

Pipeline & Opportunity Development

• Build pipeline across new and existing accounts with thoughtful, research-based outreach
• Use institutional insights, market signals, and campaign engagement to start conversations and build momentum
• Lead opportunities from first conversation through close, including discovery, solution design, and moving deals forward
• Work with teams across Carnegie to deliver strong, integrated proposals that fit client needs

Strategic Account Planning

• Keep a clear view of each account's landscape, including risks, opportunities, and moments where engagement can speed up results
• Combine outreach, sequencing, and in-person engagement to deepen relationships and expand our impact

Data-Informed Selling & Forecasting

• Keep pipeline data accurate, manage risk early, and deliver reliable forecasts
• Turn data, intent signals, and marketing engagement into clear priorities and measurable progress

What You Bring

• Bachelor's degree required
• 5+ years of experience in B2B sales, consulting, or higher education marketing/enrollment
• A track record of meeting or exceeding revenue targets
• Experience building pipeline and expanding existing client relationships
• Strong sales skills, with success in both new business and account expansion
• Ability to earn trust with senior leaders in complex organizations
• A strategic mindset that connects client challenges to practical solutions
• Strong organization, with discipline in pipeline management and forecasting
• Self-directed and accountable, with a steady focus on outcomes
• Clear communication and a collaborative, partnership-minded approach
• This position supports the New England territory, so candidates must reside within a reasonable driving distance of the region and be able to travel throughout the New England area as needed.

Why This Role

Growth at Carnegie depends on strong relationships with our partner institutions. In this role, you will be the person who builds them. You will own the revenue for your portfolio, shape how we grow with each client, and help leaders at those institutions reach their goals. Your work will have a direct, visible effect on Carnegie's growth.

Compensation

The base salary range for this role is $95,000–$105,000. This role also includes a commission structure as part of total compensation. Your offer will reflect the experience, skills, and qualifications you bring.