Director, Client Services (Fully Remote)

Jobgether; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid time off

Paid holidays

Volunteer days

Job summary

Jobgether seeks a senior leader to oversee client services strategy, people development, and operational performance across background and occupational health screening services. You will manage Zendesk tickets, uJET operations, staffing, and coverage while setting KPIs and fostering a client-first culture.

Responsibilities include serving as the senior escalation point for complex client issues and aligning cross-functional teams with compliance, legal, and product priorities.

Qualifications

• 7+ years in progressive client services
• 3+ years in director-level or senior management role
• Experience with Zendesk ticketing system
• Experience with uJET contact center platform
• FCRA compliance familiarity in background screening communications
• Remote role open to eligible US states; no H-1B sponsorship

Responsibilities

• Lead strategy, people, and operational performance for client support across screening services
• Deliver accurate, timely client experiences via phone and ticket-based support channels
• Partner with Compliance, Legal, Operations, Product, and Customer Success to align client needs with business priorities
• Manage Zendesk queues, uJET operations, staffing models, and coverage schedules
• Set KPIs and career development paths; establish feedback processes for a client-first culture
• Act as senior escalation point for complex client issues and manage strategic accounts

Skills

Client services leadership

Zendesk experience

uJET platform

FCRA compliance

Tools

Zendesk

uJET

Job description

• Lead strategy, people, and operational performance for client support across background and occupational health screening services.
• Deliver accurate, timely, and professional client experiences via phone and ticket-based support channels.
• Partner with Compliance, Legal, Operations, Product, and Customer Success to ensure client needs drive business priorities.

Key Responsibilities:

• Manage Zendesk ticket queues, uJET contact center operations, staffing models, and coverage schedules.
• Set performance expectations, KPIs, career development paths, and feedback processes for a client-first culture.
• Act as senior escalation point for complex client issues and manage strategic account relationships.

Requirements:

• At least 7 years of progressive client services experience, including 3+ years in a director-level or senior management role.
• Demonstrated experience with ticketing platforms like Zendesk and contact center platforms like uJET.
• Familiarity with FCRA requirements and compliance in background and drug screening communications.
• Annual salary of $90,000–$130,000 with paid healthcare, dental, vision, and life insurance.
• 401(k) matching up to 4%, paid time off, paid holidays, and volunteer days.
• Fully remote role open to candidates in eligible US states with no H-1B sponsorship available.

Jobgether

The company provides background screening and drug and occupational health screening services to clients. It focuses on compliance, operational excellence, and building high-performing, client-focused teams in a remote environment.