Director, Client Services: Creator Marketing Growth

Whalar Group; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

25 days PTO + Sick days + Winter break

Monthly phone/internet reimbursement

Home office allowance

Paid parental leave

Identity theft protection & Legal aid

Life & Disability Insurance

Voluntary Life Insurance

Voluntary Hospital and Critical Illnes

Job summary

Whalar, part of Accenture Song, seeks an Associate Director, Client Services to lead delivery and growth of key client partnerships across creator marketing. You will oversee a high-performing Client Services team, ensuring flawless campaigns and serving as a trusted strategic advisor to clients.

In this role you will shape account growth, mentor leaders, manage budgets, and collaborate with measurement, media and analytics to deliver impactful creator campaigns and measurable business outcomes.

Qualifications

• 5+ years’ agency or brand experience, including team management.
• Strong detail-oriented communication, organizational and interpersonal skills.
• Solid understanding of the creator economy and social media advertising ecosystem.
• Appreciate top quality creativity.
• Curious self-starter with a problem-solving mindset.
• Experience with gaming brands is a plus.
• Proven track record of successful program delivery and account growth.
• Great management skills, a natural leader and motivator.

Responsibilities

• Act as a senior liaison with clients, creators, cross functional teams and partners to ensure flawless campaigns.
• Manage the team’s day-to-day tasks and operations of campaign delivery with support from Director.
• Mentor, train and develop team members through robust career pathing.
• Deliver campaigns across TikTok, Instagram and YouTube.
• Maintain project workflow tools, templates and ensure no silos between teams.
• Assist in creator negotiations with support from Director.
• Manage contracting alongside Business Affairs and creators/agents.
• Track budgets and financials, ensuring campaigns stay within budgets.
• Collaborate with Measurement/Analytics to build wrap reports and ad-hoc Deliverables.
• Stay updated on social media trends, platforms and creators.
• Support in new business pitches.
• Maintain trust with leadership and handle escalations.

Skills

Team management

Agency experience

Client relationship

Creator economy knowledge

Social media advertising

Account growth

Leadership

Gaming brands experience

Job description

Whalar, part of Accenture Song, seeks an Associate Director, Client Services to lead delivery and growth of key client partnerships across creator marketing. You will oversee a high-performing Client Services team, ensuring flawless campaigns and serving as a trusted strategic advisor to clients.

In this role you will shape account growth, mentor leaders, manage budgets, and collaborate with measurement, media and analytics to deliver impactful creator campaigns and measurable business outcomes.