Director, Client Services

The Trade Desk, Inc.; New York (NY); On-site; USD 112,000 - 205,000; Full time

Benefits offered by this job

Comprehensive healthcare

401k with company match

Disability & life insurance

Tuition reimbursement

Parental leave

Vacation up to 160 hours next year

Employee stock purchase plan

Job summary

The Trade Desk, a global technology company and leader in digital advertising, seeks a senior client-facing executive to own strategic relationships with agencies and brands in a high‑complex portfolio. You will set portfolio strategy, drive revenue targets, and build a high‑performing team with capacity planning across pods.

You will influence roadmap, champion client product needs at the executive level, and develop leadership pipelines while fostering trusted, cross‑functional collaboration

Qualifications

• 10+ years of relevant professional experience, with 6+ years in programmatic experience in trading or a hands-on function.
• Enterprise or B2B experience strongly preferred.
• Proven track record driving revenue growth and building senior client relationships.

Responsibilities

• Own strategic oversight of a high complex portfolio, serving as the senior client-facing executive with agencies and brands.
• Set portfolio strategy and goals aligned to broader objectives; report progress against revenue targets.
• Build and scale a high-performing team to drive YoY growth.
• Own capacity planning and resourcing across multiple pods for quality account support.
• Identify and develop future leaders; manage succession planning.
• Serve as subject-matter authority on capabilities and differentiators to unlock revenue.
• Advocate for client product needs; influence cross-functional roadmap decisions.
• Cultivate senior relationships with internal and external stakeholders at executive levels.
• Partner with Sales and Trading leaders to align strategy and drive performance.
• Lead cross-functional problem-solving for organization-wide growth and efficiency.

Skills

Executive relationships

Revenue growth

People leadership

Strategic influence

Trading domain knowledge

B2B experience

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you'll do:

• Own strategic oversight of a high complex portfolio, serving as the senior client-facing executive in key relationships with C‑suite and senior decision‑makers at agencies and brands.
• Set portfolio strategy and goals that ladder up to broader vertical/company objectives, and own accountability for tracking and reporting progress against revenue and growth targets to senior leadership.
• Build and scale a high‑performing team to drive sustained YoY growth
• Own team capacity planning and resourcing decisions across multiple pod, ensuring consistent, high‑quality account support at scale.
• Build a leadership pipeline: identify, coach, and develop future leaders, with direct accountability for succession planning on the team.
• Serve as a subject‑matter authority on company capabilities and differentiators, shaping how the broader org positions them to unlock revenue and solve complex client needs.
• Act as the senior internal advocate for clients' product needs, influencing cross‑functional and executive stakeholders on roadmap and prioritization.
• Cultivate senior, trust‑based relationships with key internal and external stakeholders, including at the executive level.
• Partner with Sales and Trading leaders at a senior level to align strategy and drive performance across Client Services.
• Lead cross‑functional problem‑solving with other functional leaders, identifying organization‑wide opportunities for growth, efficiency, and effectiveness.

Who you are:

• 10+ years of relevant professional experience, with 6+ years of programmatic experience in trading or a hands‑on‑keyboard function. Enterprise or B2B experience strongly preferred.
• Demonstrated success building and scaling senior client relationships, including at the executive/C‑suite level.
• Proven track record driving significant revenue growth across large, complex enterprise accounts.
• 6+ years of people leadership experience, including experience managing managers or senior individual contributors, with a track record of developing talent into next‑level leadership roles.
• Experience shaping strategy and influencing senior cross‑functional and executive stakeholders.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY]The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY]Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non‑discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock‑based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation‑based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long‑term disability coverage, basic life insurance, well‑being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full‑time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package.

Note: Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $111,900—$205,200 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.