Director, Client Service

The Trade Desk; New York (NY); On-site; USD 111,900 - 205,200; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Stock purchase plan

Paid holidays

Parental leave

Job summary

The Trade Desk is seeking a seasoned leader to oversee a portfolio of client accounts and drive revenue growth across a range of agencies and brands. You will partner with cross‑functional teams to deliver strategic outcomes, coach leaders, and ensure high‑impact performance.

The role emphasizes building strong relationships with senior stakeholders, guiding programmatic strategy, and delivering measurable account success while navigating a fast‑paced environment.

Qualifications

• 8+ years of relevant professional experience, 4+ years in programmatic trading or hands-on trading/KB function.
• Experience developing, nurturing and managing client relationships.
• Proven track record of driving revenue growth with large customer accounts.
• Strong management and leadership skills through a collaborative team approach.

Responsibilities

• Provide oversight to a portfolio of accounts and engage in key client meetings with senior agency leaders.
• Lead development of portfolio goals aligned with company vision and track progress regularly.
• Motivate and empower a team to drive YoY account growth.
• Manage team bandwidth and deliver high-level account support with progress reporting.

Skills

Account management

Client relationships

Revenue growth

Leadership

Cross‑functional collaboration

Negotiation

Time management

Strategic thinking

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide.

We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you’ll do

• Provide oversight to a portfolio of accounts, participating in key client meetings while navigating relationships with senior leaders and decision makers at agencies.
• Lead the development of portfolio‑specific goals based on the company’s vision and values and be responsible for tracking progress of portfolio goals on a regular basis.
• Motivate and empower a team to drive consistent YoY account growth.
• Manage for team bandwidth, delivering a high‑level of account support and reporting progress against goals to management.
• Thoughtfully identify future leaders of the business and grow talent on the team by developing the strengths of individuals for the next level of their careers.
• Know our capabilities and differentiators to help the team identify opportunities to leverage them to drive revenue growth and solve business needs.
• Advocate internally with senior cross‑functional stakeholders for clients’ product needs.
• Develop trusting and productive relationships with key stakeholders both internally and externally.
• Maintain strong cross‑functional relationships across Client Services with Sales and Trading leaders to help drive effective performance across all teams.
• Communicate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organization.

Who you are

• 8+ years of relevant professional experience with 4+ years of programmatic experience in trading or hands‑on‑keyboard function. Enterprise or B2B experience is a plus.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving revenue growth with large customer accounts.
• 4+ years of strong management and leadership skills through a collaborative team approach.
• Ability to build strong relationships with internal and external stakeholders, executive team and industry groups.
• Execute (and coach others to execute) timely in a fast‑paced environment through effective time management and prioritization skills.
• Ambition to develop personally and nurture the development of others.
• Excellent influencing and negotiation skills.
• Highly organized with a strong attention to detail.

In accordance with various US state laws, the range provided is The Trade Desk’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non‑discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock‑based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation such as variable compensation‑based incentives and commissions. Expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401(k) plan and company match, short and long‑term disability coverage, basic life insurance, well‑being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full‑time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

Base salary range for this role: $111,900 — $205,200 USD.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.