Director, Client Outcomes & Strategy - Remote

Smile Digital Health; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.

Smile Digital Health seeks an experienced account/product leader to align technical delivery with payer business outcomes, drive client discussions, and strengthen executive relationships across Claims, Quality, and Member Experience.

Qualifications

• 8+ years experience in account management, product management or working with payers.
• Exceptional verbal and written communication skills.
• Understanding of regulatory bodies such as CMS and FHIR standards.
• Remote work environment and flexible time away.
• Competitive salary and health/medical benefits.
• RRSP/TFSA/401K and employee assistance program.

Responsibilities

• Drive discussions and resolve operational frictions and client relations matters.
• Lead regular strategic reviews that map technical delivery to client business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.

Skills

Account management

Product management

Payers knowledge

Tools

CMS knowledge

FHIR knowledge

Job description

Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.

Smile Digital Health seeks an experienced account/product leader to align technical delivery with payer business outcomes, drive client discussions, and strengthen executive relationships across Claims, Quality, and Member Experience.