Director Client Outcomes (Fully Remote)

Smile Digital Health; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.

Smile Digital Health seeks an experienced account/product leader to align technical delivery with payer business outcomes, drive client discussions, and strengthen executive relationships across Claims, Quality, and Member Experience.

Formación

• 8+ years experience in account management, product management or working with payers.
• Exceptional verbal and written communication skills.
• Understanding of regulatory bodies such as CMS and FHIR standards.
• Remote work environment and flexible time away.
• Competitive salary and health/medical benefits.
• RRSP/TFSA/401K and employee assistance program.

Responsabilidades

• Drive discussions and resolve operational frictions and client relations matters.
• Lead regular strategic reviews that map technical delivery to client business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.

Conocimientos

Account management

Product management

Payers knowledge

Herramientas

CMS knowledge

FHIR knowledge

Descripción del empleo

• Drive discussions and resolve operational frictions and client relations matters.
• Lead regular strategic reviews that map technical delivery to client business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.

Requirements:

• 8+ years experience in account management, product management or working with Payers.
• Exceptional verbal and written communication skills.
• Understanding of regulatory bodies such as CMS and FHIR standards.
• Remote work environment and flexible time away.
• Competitive salary and health/medical benefits.
• RRSP/TFSA/401K and employee assistance program.

About Us:

• We enable better global health through data liberation.
• We value respect, inclusion, and celebrate differences.

Smile Digital Health

Smile Digital Health provides a FHIR-based health data platform for healthcare stakeholders to collect and exchange data. Ranked #19 on Deloitte's Technology Fast 50 in 2024, it operates in over 20 countries and fosters an inclusive culture.