Director, Client Operations Manager

BNY Mellon; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leave

Wellbeing programs

Job summary

BNY Mellon is looking for a Director to join their Investor Services Team in New York, NY. This role requires leadership in client service, strategic planning, and operational management within the team.

The ideal candidate will have a bachelor's degree, significant experience in client management, and a proven ability to resolve complex issues. BNY Mellon offers competitive compensation, benefits, and a culture focused on excellence.

Qualifications

• 10-15 years of work experience with management experience preferred.
• Experience in operational areas or client services is preferred.

Responsibilities

• Leads client service/support area and develops policies for client satisfaction.
• Implements strategic priorities to enhance client experience and productivity.
• Resolves complex client issues and maintains senior relationships.
• Participates in strategic planning for Client Services/Support.

Skills

Client relationship management

Operational management

Strategic planning

Education

Bachelors degree or higher

Job description

We're seeking a future team member for the role of Director, to join our Investor Services Team. This position is located in New York, NY (4 days in office expectation).

In this role, you'll make an impact in the following ways:

• Leads a client service/support area consisting of multiple teams and develops and implements policies to ensure client satisfaction.
• Leads key client service initiatives and sets strategic priorities to improve the client experience, team productivity, and quality.
• Resolves the most complex issues or inquiries from senior-level or key clients and maintains relationships with senior business leaders to report client trends and needs.
• Participates in long-term or strategic planning for the Client Services/Support function and drives future revenue growth through strategic insight on client issues.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required, with an MBA preferred.
• 10-15 years of total work experience with at least 3-5 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Manages a client service/support area through other managers and is responsible for area goals and objectives, talent management, and team supervision.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.