Director, Client Operations

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Rewarding environment

Job summary

Global Sports Jobs Limited is seeking a Director, Client Operations to plan and deliver operational functions for a dedicated client programme spanning Transport, Logistics/Fulfilment, Ticketing, IT/Infrastructure and Accommodation. You will oversee pre-Games and Games-time operations, coordinating with stakeholders and providers to ensure outstanding service.

You will lead functional heads, manage onsite operations, and develop contingency plans while driving efficiency, budgets, and

Qualifications

• Operational planning experience in Olympic Games.

Responsibilities

• Develop and manage the detailed operations plan and timelines for all client programme functions.
• Collaborate with Client Services, Creative Services and Production on proposals, rate cards, requirements, costs and timelines.
• Organise events, coordinate materials, and manage office seating and equipment inventories for the programme team.
• Support development of tools to enhance client service and operational efficiency; create purchase orders and approve expenses.
• Build collaborative relationships with stakeholders and plan onsite operations with effective systems.
• Manage the programme's operational teams, approve daily schedules and handle changes.
• Contribute to training modules and the programme's operations manual for policy access.
• Plan site visits and client meetings; lead by example to ensure top service.
• Monitor budgets, reconcile operations and post-event activities.

Skills

Operational planning

Time management

Budget management

Relationship management

Negotiation

Written & verbal communication

Leadership by example

Client liaison

Flexibility & energy

Problem solving

Attention to policy & procedures

Tools

Budgeting tools

Office software

Job description

About the Role

The Director, Client Operations is responsible for planning and delivering the operational functions for a dedicated client programme. These areas include Transport, Logistics/Fulfilment, Ticketing, IT/Infrastructure and Accommodation. The role ensures outstanding levels of service and adherence to guest care procedures. Working closely with the Client Services Director, functional heads, stakeholders and providers, the Director, Client Operations coordinates the programme's pre-Games and Games-time operations and develops robust contingency plans.

Key Responsibilities

• Develop and manage the detailed operations plan and project timelines for all functional areas within the client programme, ensuring accuracy and execution during the event.
• Work closely with the Client Services Director, Creative Services and Production on client proposals, rate card development, programme requirements, costs and timelines.
• Organise and execute Same Page events, coordinate white paper deliveries, contribute to transport and operations consultancy requirements, and coordinate local office seating plans and equipment inventories for the programme team.
• Support the development of functional tools that enhance client service and improve operational efficiency and programme margins, and create purchase orders and approve expenses within agreed authority levels.
• Develop strong collaborative relationships with all stakeholders involved in delivering a safe, timely and consistent service to the client, and plan and manage onsite operations with effective operational and communication systems.
• Manage the programme's operational functional teams, approve and implement daily schedules, and effectively manage changes throughout the planning and onsite phases.
• Contribute to training module development and develop the programme's operational manual, ensuring the team has access to relevant company policies, procedures and event information in one location.
• Plan and attend site visits and client meetings, and lead by example to ensure all functional heads deliver outstanding customer service.
• Monitor team morale and dynamics, ensure operational activities are delivered within agreed budgets, and monitor and approve functional area reconciliations and post-event reconciliation.
• Support the development of proposals and further opportunities within the client account, deliver operational workshops to relevant committees, stakeholders and client teams, and provide programme updates and contribute to operational decision-making with the senior leadership team.
• Support other activities relevant to the successful delivery of the client programme as required.

Required Experience & Qualifications

• Demonstrate operational planning and experience in an Olympic Games.
• Proven experience in a senior position in Mega Events.
• Proven experience in Transport.
• Excellent organisational skills.
• Strong time management skills with the ability to meet strict deadlines.
• Excellent relationship management and negotiation skills.
• Strong written and verbal communication skills.
• Excellent client liaison skills.
• Ability to delegate effectively and a willingness to lead by example.
• Advanced computer and budgetary skills.
• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment.
• Flexible, enthusiastic, confident and outgoing.
• Willing to roll sleeves up and get involved.
• Passionate about sport, hospitality and delivery.
• Able to work in a calm, kind and professional manner in a pressured environment.

Preferred Skills

• Previous OCOG experience in a managerial operations position would be an asset.

Benefits & Perks

• A demanding but rewarding and friendly working environment.

About the Company

We are experts in executing cutting-edge event hospitality experiences born from intelligent strategic direction.