Director, Client Operations

Adelphi Group; Atlanta (GA); On-site; USD 90,000 - 215,000; Full time

Job summary

Omnicom Media is seeking a Director, Client Operations to provide strategic and operational leadership for the Client Operations function. You will ensure high-quality client reporting, reconciliation, payment support, and other services while partnering with agency leadership to deliver scalable solutions and drive operational excellence.

The role requires building a high-performing team, aligning cross-functional priorities, and continuously improving processes and governance to support

Responsibilities

• Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
• Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
• Champion continuous improvement initiatives, including process optimization, automation, and standardization.
• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Job description

Agency:

Omnicom Media

Job Function:

Account Management and Growth

Job Subfunction:

Sales and Client Operations

Job Description:

The Director, Client Operations provides strategic and operational leadership for the Client Operations function, ensuring the successful delivery of client reporting, reconciliation, payment support, and operational services. This role partners closely with the SVP, Business Operations to establish priorities, drive operational excellence, and develop scalable solutions that support evolving business needs.

Working across Client Strategy, Investment, Operations, Client Finance, and agency leadership, the Director fosters cross-functional alignment, strengthens governance, and leads initiatives that improve efficiency, accuracy, and collaboration. The Director is responsible for building a high-performing organization that delivers consistent operational results while continuously enhancing processes and service delivery.

Key Responsibilities

• Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.


• Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.


• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.


• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.


• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.


• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.


• Champion continuous improvement initiatives, including process optimization, automation, and standardization.


• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.


• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.


• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

$90,000 - $215,000

To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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