Director, Client Management

OpenFortune ?; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

OpenFortune is seeking a Director of Client Management in New York, NY. You will oversee client relationships, drive satisfaction and retention, and lead a team to develop strategic partnerships with major brands.

The role involves implementing account strategies, identifying growth opportunities, and analyzing client performance metrics to inform both clients and internal teams. A strong background in client services and advertising is preferred.

Qualifications

• 5+ years of experience in Client Success, Client Management or Account Management with B2C brands.
• Proven expertise in Account Management, Business Relationship Management, and Customer Retention.
• Strong skills in customer satisfaction and building long-term relationships.
• Proficiency in analytical data interpretation to drive strategic decisions.
• Experience in managing teams and fostering a client-focused environment.
• Excellent communication, organizational and problem-solving abilities.
• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.
• Prior experience in advertising, marketing, or client services is beneficial.

Responsibilities

• Oversee client relationships, ensuring exceptional satisfaction and retention.
• Manage a team to develop and nurture business partnerships.
• Implement account strategies and achieve key client objectives.
• Identify opportunities for growth and analyze client performance metrics.
• Provide strategic insights to clients and internal teams.

Skills

Client management

Account management

Customer retention

Analytical skills

Team leadership

Communication

Education

Bachelor’s degree in Business/Marketing

MBA (preferred)

Job description

Company Description

OpenFortune revolutionizes the classic fortune cookie by transforming its iconic slip of paper into a unique advertising platform that connects global brands with diverse audiences. With over 3 billion fortune cookies opened and shared annually in restaurants, homes, and on social media, OpenFortune provides an engaging and memorable way for brands to spark conversations. Their impressive clientele includes companies like Disney, Hulu, Capital One, and Duolingo. Recognized on Inc. Magazine’s "Best Workplaces" list and ranked #128 on the Inc. 5000 for fastest-growing companies, OpenFortune has been featured in prominent outlets like Fast Company, Adweek, and CNBC for its innovative approach.

Role Description

As the Director of Client Management, you will oversee client relationships, ensuring exceptional satisfaction and retention. You will manage a team to develop and nurture business partnerships, implement account strategies, and achieve key client objectives. Additional responsibilities include identifying opportunities for growth, analyzing client performance metrics, and providing strategic insights to both clients and internal teams. This is a full-time hybrid role based in New York, NY, offering flexibility to work from home part-time.

Qualifications

• 5+ Years of Experience in Client Success, Client Management or Account Management with B2C Brands.
• Proven expertise in Account Management, Business Relationship Management, and Customer Retention.
• Strong skills in Customer Satisfaction with the ability to build and maintain long-term relationships.
• Proficiency in Analytical Skills, including data interpretation to drive strategic decisions.
• Experience in managing teams and fostering a collaborative, client-focused environment.
• Exceptional communication, organizational, and problem-solving abilities.
• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.
• Prior experience in advertising, marketing, or client services is beneficial.