Director, Client Engagement

Midan Marketing; Charlotte (NC); Remote; USD 150,000 - 200,000; Full time

Job summary

An innovative firm seeks a Director of Client Engagement to lead the Strategy and Business Services department. This pivotal role involves strategic oversight and management of account and project teams, ensuring the execution of Midan's Vision 2030. The ideal candidate will have a strong marketing background, exceptional leadership skills, and a passion for enhancing customer experiences in the meat industry. Join a dynamic team dedicated to driving change and fostering collaboration, while contributing to thought leadership in the agricultural sector. If you are a strategic thinker with a proven track record, this is the opportunity for you!

Qualifications

• 10+ years in marketing, especially in the meat supply chain or agricultural industry.
• Strong leadership and analytical skills with a focus on customer experience.

Responsibilities

• Manage Strategy and Business Services department with direct reports.
• Develop operational plans and budgets to achieve fiscal goals.
• Foster teamwork and a culture aligned with Midan’s mission.

Skills

Strategic Decision Making

Leadership

Marketing

Analytical Skills

Relationship Building

Education

4-year college degree in Marketing or Business

Advanced degree (preferred)

Job description

Position: Director of Client Engagement

FLSA: Exempt

Reports to: Principals

Travel: 25%

Team: Strategy & Business Services

Full-time, Part-time, Contract: Full-Time

Location: Remote

Overview

Reporting directly to the Principals, the Director of Client Engagement provides strategic oversight to and manages the Strategy and Business Services department comprised of Account Management, Project Management, Brand Strategy and Insights, and New Business Development teams. In conjunction with the Principals, the Director is responsible for Midan’s role of thought leadership in the meat industry. This position is also involved in the business management of Midan as a member of the Leadership Team, including planning for the execution of Midan’s Vision 2030.

Specific Responsibilities

• Be a valuable contributing member of the Leadership Team, setting an example for the Midan team members to emulate. Be a thoughtful contributor and effective communicator both to and from the team.
• Manage all parts of the Strategy and Business Services department through direct reports.
• Develop departmental operational plans and budgets to ensure that all scheduled activities occur as planned in a timely manner.
• Achieve planned revenues each fiscal year, requiring involvement with Account Management, New Business and Operations team members, and active participation in account and prospective account activity.
• Work with the Brand Strategy and Insights and New Business Development teams to secure research-focused clients and create revenue opportunities for our Insights activities.

Team Management

• Work with Human Resources to recruit new team members and provide new hires with an overview of their areas of responsibility.
• Provide oversight and direction to team members in accordance with Midan’s policies and procedures, including coaching, mentoring, and developing team members.
• Empower team members to take ownership of their roles by delegating responsibilities, setting clear expectations for accountability, and providing regular feedback.
• Foster a spirit of teamwork and unity that encourages open discussion, constructive conflict resolution, and appreciation of diversity while promoting cohesiveness, support, and effective collaboration.
• Cultivate a workplace culture that aligns with Midan’s mission, vision, and core values.
• Lead team members through a performance management and development process that provides structure and encouragement for contributions, including goal setting and feedback.
• Establish team goals annually and monitor progress at least quarterly.
• Maintain transparent communication by appropriately sharing Midan-related information through team meetings, one-on-one meetings, email, instant messaging, and regular interpersonal communication.
• Oversee the team's operational, budgetary, and financial responsibilities and activities.
• Plan and allocate staffing and financial resources effectively to achieve team and Midan’s organizational goals.
• Communicate regularly with other Leadership Team members.

Leadership

• Embody Midan’s core values and actively contribute to achieving the 2030 Vision.
• Demonstrate strong leadership presence, influence, and the ability to quickly build credibility, trust, and support at all levels of the organization.
• Think strategically and innovatively, challenging the status quo and pushing boundaries to drive change and solve complex problems.
• Exhibit high reliability and collaboration, with exceptional interpersonal skills; actively cultivate a strong network both within and outside the organization.

Direct Reports

• Associate Director of Brand Strategy and Insights
• Associate Director of New Business Development
• Associate Director of Client Engagement
• Associate Director of Operations

Qualifications

Required Qualifications

• 4-year college degree; marketing, business; advanced degree preferred.
• Minimum 10 years of overall professional experience, with an emphasis in the meat supply chain and/or agricultural industry plus advertising agency or in-house marketing roles.
• Strong marketing and analytical background.
• A thought leader who can make strategic decisions and lead the organization on the most critical and value-added customer experience strategies.

Preferred Qualifications

• Excellent written and verbal skills.
• Excellent relationship-building skills with the ability to negotiate and work with a variety of internal and external parties.
• Ability to multi-task and wear many hats in a fast-paced environment.
• Personal qualities of integrity, credibility, and dedication to the company’s mission.
• Self-starter with the ability to motivate and manage other people.