Director, Client Activation

Health Business Solutions LLC; Town of Florida (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based bonuses

Comprehensive benefits package including health, dental, vision, 401(k)

Job summary

A healthcare consulting firm is looking for a Vice President of Client Engagement to drive client satisfaction and business growth. Responsibilities include managing relationships with key clients, leading client-facing teams, and developing strategies to enhance engagement. The ideal candidate will have over 10 years of experience in client management and strong leadership skills. This full-time role requires travel and offers competitive compensation along with a comprehensive benefits package.

Qualifications

• Minimum of 10 years in client relationship management or related field.
• At least 5 years in a leadership role.
• Strong track record in managing client accounts.

Responsibilities

• Develop client engagement strategies to enhance relationships.
• Lead the client engagement team and support their success.
• Monitor client satisfaction and implement improvements.

Skills

Client relationship management

Leadership

Communication

Strategic thinking

Problem-solving

Budget management

Education

Bachelor’s degree in Business Administration or related field

MBA preferred

Job description

Position Overview

The Vice President of Client Engagement is responsible for developing and executing strategies to enhance client relationships, drive client satisfaction, and ensure long-term business growth. This role involves overseeing all client-facing teams, ensuring they are aligned with the company’s mission and objectives, and fostering a culture of exceptional service.

Key Responsibilities

1. Client Relationship Management
   • Develop and maintain strong relationships with key clients, acting as the senior point of contact.
   • Oversee the management of client accounts to ensure their needs are met and expectations exceeded.
   • Monitor client satisfaction levels and implement initiatives to continuously improve client experiences.
2. Strategic Leadership
   • Lead the client engagement team, providing direction, mentoring, and support to ensure team success.
   • Collaborate with executive leadership to align client engagement strategies with overall business goals.
   • Identify and pursue new business opportunities with existing clients to expand relationships and revenue streams.
3. Operational Management
   • Develop and implement processes and systems to manage client engagement activities efficiently.
   • Monitor and analyze key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
   • Ensure that client-facing teams are well-trained, motivated, and equipped to deliver exceptional service.
4. Communication & Collaboration
   • Serve as a liaison between clients and internal teams, ensuring clear and effective communication.
   • Collaborate with marketing, sales, and product development teams to align offerings with client needs and feedback.
   • Lead regular meetings and reviews with clients to assess their satisfaction and identify areas for improvement.
5. Business Development
   • Lead efforts to identify and pursue new client opportunities in target markets.
   • Develop and present proposals, pitch materials, and strategies to attract and secure new business.
   • Oversee contract negotiations and renewals with key clients, ensuring favorable terms for the company.
6. Budgeting and Reporting
   • Develop and manage the client engagement budget, ensuring resources are allocated effectively.
   • Prepare and present regular reports on client engagement activities, performance, and outcomes to the executive team.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 10 years of experience in client relationship management, sales, or a related field, with at least 5 years in a leadership role.
• Proven track record of success in managing and growing client accounts.
• Strong leadership, communication, and interpersonal skills.
• Ability to think strategically and implement long-term client engagement plans.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple priorities and work under pressure.

Working Conditions

• Full-time position, with travel required to meet with clients.
• May require extended hours during peak times or as needed to meet client demands.

Compensation

• Competitive salary based on experience.
• Performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, 401(k), and more.