Director, Chronic Practice Sales Liaison - Remote

Optioncare; Itasca (IL); Remote; USD 180,000 - 260,000; Full time

Job summary

Option Care Health is seeking a Director, Practice Liaison (CPL) to lead the Chronic Practice Liaison organization and drive referral growth, provider engagement, and patient progression across chronic therapy markets. This role reports to the Specialty Sales & Solutions leadership team and coordinates with Sales, Operations, Intake, Pharmacy, Nursing, Market Access, and Clinical teams.

You will develop and execute commercial strategies to deepen relationships with key prescribers, health

Responsibilities

• Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives.
• Identify high-value referral sources and growth opportunities.
• Drive referral volume, patient starts, revenue, and gross profit growth across chronic therapies.
• Lead a national CPL team and collaborate with Sales, Operations, Pharmacy, and Nursing.
• Establish market penetration strategies for health systems, IDNs, and academic medical centers.

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re‑imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Director, Practice Liaison (CPL) leads Option Care Health's Chronic Practice Liaison organization, responsible for driving referral growth, provider engagement, patient progression, and strategic account development across chronic therapy markets. This leader develops and executes commercial strategies that deepen relationships with key prescribers, health systems, academic medical centers, and infusion providers while enhancing collaboration across Sales, Operations, Intake, Pharmacy, Nursing, Market Access, and Clinical teams.

The role is accountable for maximizing referral conversion, accelerating speed-to-therapy, improving provider experience, and delivering profitable growth across chronic therapy categories. The Director will lead a national team of Practice Liaisons and serve as a critical member of the Specialty Sales & Solutions leadership team.

Key Responsibilities:

Commercial Strategy & Growth

Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives.

Identify and prioritize high-value referral sources, strategic accounts, and growth opportunities.

Drive referral volume, patient starts, revenue, and gross profit growth across targeted chronic therapies.

Partner with Specialty Sales, Area Sales Directors, and Regional Vice Presidents to optimize account ownership and growth plans.

Establish market penetration strategies for health systems, IDNs, academic medical centers, physician groups, and specialty practices.

Provider & Account Engagement

Build executive-level relationships with key referral sources and strategic provider accounts.

Serve as the escalation point for complex provider concerns and access barriers.

Develop provider engagement programs that strengthen loyalty and increase referral utilization.

Ensure consistent execution of account planning, provider business reviews, and growth initiatives across markets.

Referral Conversion & Patient Progression

Lead initiatives to improve referral acceptance, conversion rates, and patient starts.

Partner with Intake, Patient Liaisons, Pharmacy Operations, and Revenue Cycle teams to reduce friction throughout the patient journey.

Analyze referral leakage and implement corrective action plans.

Drive improvements in turnaround times, authorization performance, and time-to-treatment metrics.

Team Leadership & Development

Recruit, develop, and retain a high-performing CPL team.

Create performance standards, coaching strategies, and individualized development plans.

Foster a culture of accountability, collaboration, customer service, and continuous improvement.

Establish clear productivity expectations and performance metrics.

Cross-Functional Leadership

Collaborate with Operations, Clinical Services, Pharmacy, Nursing, Finance, Analytics, and Technology teams.

Translate field insights into operational and strategic improvements.

Participate in annual operating planning and forecasting processes.

Support implementation of technology and workflow enhancements that improve provider and patient experiences.

Performance Management & Analytics

Establish KPIs and performance dashboards.

Monitor referral trends, conversion performance, account growth, provider risk indicators, and patient progression metrics.

Utilize data-driven insights to guide resource allocation and territory optimization.

Deliver regular business reviews to executive leadership.

Key Performance Indicators - The Director will be accountable for:

Growth Metrics

Referral Volume Growth

Patient Starts Growth

Net Revenue Growth

Gross Profit Growth

Market Share Expansion

Operational Metrics

Referral Conversion Rate

No-Go Rate Reduction

Time-to-Treatment

Prior Authorization Success Rate

Order Completion Rate

Provider Metrics

Provider Retention

Strategic Account G