Director, Chapter Excellence

Associated General Contractors of America; Arlington (VA); Hybride; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Résumé du poste

The Associated General Contractors of America (AGC) is seeking a relationship-driven Director, Chapter Excellence to strengthen and support our nationwide chapter network. You will be the primary staff liaison to chapter executives, guiding governance, strategic planning, and performance reporting while promoting the sharing of best practices across AGC's chapters.

Based in our Arlington, VA headquarters, this role leads chapter communications, professional development programs, and compliance

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Certified Association Executive (CAE) credential preferred.
• Five to seven years of progressively responsible experience in association management or chapter relations.

Responsabilités

• Serve as primary point of contact and strategic partner for chapter executives and staff.
• Lead chapter communications, development programs, and reporting and compliance activities.
• Serve as staff liaison to the Executive Leadership Council (ELC) and coordinate meetings.
• Develop tools and resources to promote operational excellence and continuous improvement.
• Supervise the Chapter Excellence Coordinator and ensure accountability for goals.

Formation

Bachelor’s degree or equivalent combination of education and relevant professional experience

Description du poste

Here at the Associated General Contractors of America (AGC), we value collaboration and teamwork driven by passion and purpose. Join us in shaping the industry for a better tomorrow — and do it as part of a team proudly named a 2026 Top Workplace.

The Associated General Contractors of America (AGC) is seeking a relationship-driven Director, Chapter Excellence to strengthen and support our nationwide chapter network. As a primary point of contact for chapter executives and staff, this role connects chapters with resources, helps address operational challenges, and promotes the sharing of successful practices across the AGC network.

The Director leads chapter communications, professional development programs, and chapter reporting and compliance activities. The position also serves as the primary staff liaison to the Executive Leadership Council (ELC), supervises the Chapter Excellence Coordinator, and collaborates across AGC departments to ensure national programs and resources meet chapter needs.

Success in this role means building trusted chapter relationships, delivering valuable programs and support, and helping chapters strengthen their operations, serve their members, and advance membership growth, engagement, and retention.

Chapter Relations & Strategic Support

• Serve as a primary point of contact and strategic partner for chapter executives and staff, building strong, collaborative relationships.
• Identify chapter needs, challenges, and opportunities and develop resources and solutions that strengthen chapter operations.
• Provide guidance on association operations, governance, strategic planning, and organizational effectiveness.
• Partner with the Vice President, Chapter & Member Engagement to address chapter concerns, navigate sensitive issues, and strengthen national–chapter relations.
• Connect chapters with AGC departments and ensure chapter perspectives inform national initiatives.
• Identify opportunities for partnerships, shared services, and initiatives that support chapter sustainability, membership growth, and retention.

Chapter Performance, Reporting & Compliance

• Oversee chapter reporting and compliance processes, including membership additions and drops, required charter documentation, and charter fee payments.
• Lead chapter data collection initiatives, including the annual Chapter Self-Assessment Survey and ELC Compensation Survey.
• Analyze chapter data and feedback to identify trends, emerging challenges, and opportunities for improvement.
• Develop tools, resources, and processes that promote operational excellence, accountability, and continuous improvement.
• Executive Leadership Council Support
• Serve as the primary staff liaison to the ELC, supporting its Board, committees, and task forces.
• Coordinate meeting agendas, elections, budgets, financial reporting, meeting arrangements, and follow-up.
• Partner with ELC leadership to advance priorities and programs that support chapter executives.
• Oversee planning and execution of the ELC Annual Conference and other ELC-sponsored programs in collaboration with AGC’s Meetings Team.

Chapter Programs & Professional Development

• Develop, implement, and evaluate programs that strengthen chapter leadership, staff capabilities, and operational effectiveness.
• Oversee chapter-focused programs, including AGC Chapter Staff and Executive Orientation, AGC Chapter SYNC, ELC Best Practices Programs, and the National & Chapter Leadership Conference.
• Lead onboarding for new chapter executives, connecting them with the tools, resources, and relationships needed to succeed.
• Collaborate with the ELC Professional Development Committee to identify learning needs and deliver relevant development opportunities.
• Oversee the Chapter Awards Program, recognizing excellence, innovation, and successful practices.
• Use participation data, feedback, and outcomes to improve chapter programs and services.

Chapter Communications & Engagement

• Lead communications that provide chapter executives and staff with timely, relevant, and actionable information.
• Oversee chapter communications channels, including Chapter Weekly, Chapter Alert, the Chapter Exchange website, and the ELC Online Community.
• Promote peer connections, knowledge sharing, and collaboration across the chapter network.
• Partner with AGC departments to communicate national priorities, programs, and resources effectively.
• Identify opportunities to improve communication processes, engagement, and the overall chapter experience.
• Supervise, coach, and support the professional development of the Chapter Excellence Coordinator.
• Establish clear priorities, expectations, and accountability for team goals and initiatives.
• Collaborate with departmental colleagues and teams across AGC to coordinate chapter initiatives, resolve challenges, and improve service delivery.
• Perform other job-related duties as assigned.

Qualifications & Experience:

• Bachelor’s degree or an equivalent combination of education and relevant professional experience; Certified Association Executive (CAE) credential preferred.
• Five to seven years of progressively responsible experience in association management, chapter relations, membership engagement, or a related field.
• Demonstrated experience managing complex stakeholder relationships, working with volunteer leaders, and coordinating cross-functional initiatives.
• Experience developing and managing programs, operational processes, and professional development initiatives.
• Experience supervising staff, managing competing priorities, and ensuring accountability for results.
• Demonstrated ability to analyze information and translate insights into practical strategies and improvements.
• Strong relationship management and interpersonal skills, including the ability to advise chapter executives and navigate sensitive issues.
• Clear written and verbal communication, facilitation, and stakeholder engagement skills.
• Strong program development, project management, and organizational skills.
• Knowledge of association operations, governance, and strategic planning.
• Ability to evaluate data, identify trends, and recommend actionable improvements.
• Sound judgment, problem-solving skills, and the ability to balance competing priorities.
• Proficiency with association management systems, Microsoft Office, online collaboration platforms, and reporting tools.

Work Environment & Expectations:

• Hybrid work schedule with an in-office presence at AGC’s Arlington, Virginia headquarters two (2) days per week.
• Travel is required to support chapter meetings, AGC conferences, leadership programs, and other events.
• Occasional work outside standard business hours is required to support conferences, meetings, and chapter programs.

About the Organization:

The Associated General Contractors of America (AGC) is the leading national trade association for the construction industry. Representing more than 28,000 commercial construction firms, we are the organization that successful contractors count on to help guide business decisions, improve operations, and shape the industry.

Guided by our shared values and commitment to our members, we thrive in an environment where collaboration and teamwork are valued. AGC has been fulfilling its mission to serve our nation’s construction professionals by promoting the skill and responsibility of those who build America for over 100 years.

We’re proud that AGC has been named a 2026 Top Workplace — a recognition that reflects the engaged, supportive, and rewarding environment our employees help build every day.

AGC embraces a culture of inclusiveness as a core value. We take action to ensure that every employee has the opportunity to reach their full potential by building a culture that is diverse, safe, welcoming, and inclusive. AGC provides a supportive business environment, competitive salary, and an excellent benefits package.

Interested? We’ve got an exciting opportunity for you!