Director, Change Management & Transformation

Evernorth Health Services; BLOOMINGTON (MN); On-site; USD 161,000 - 268,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a Director of Change Management to lead strategy and execution for adopting a new adjudication platform and operating model changes across multiple teams. This role requires cross-functional leadership, operational excellence, and disciplined execution to translate complex transformations into actionable guidance for impacted groups.

The position focuses on training, communications, stakeholder engagement, and readiness measurement,

Qualifications

• 5+ years of professional experience required.
• Demonstrated experience supporting or leading change management, transformation adoption, training, communications, sales enablement, business readiness, operational readiness, or large-scale implementation programs required.
• Proven ability to lead workstreams, influence cross-functional partners, coach team members, and create accountability, clarity, and collaboration across matrixed teams preferred.
• Experience developing change strategies, stakeholder maps, change impact assessments, adoption plans, readiness scorecards, and measurement approaches preferred.
• Strong communication and storytelling skills with the ability to translate complex transformation topics into clear, practical messaging for senior leaders, client-facing teams, and operational audiences a plus.
• Experience designing or overseeing role-based training, train-the-trainer models, job aids, SOP updates, knowledge management content, and user adoption support required.
• Ability to partner effectively with sales, account management, operations, product, technology, legal/compliance, regulatory, and client-facing teams to support readiness and enablement preferred.
• Understanding of PBM workflows, claims adjudication, benefit setup, client configuration, operational controls, SOPs, or healthcare operations preferred.
• Ability to manage multiple workstreams, dependencies, timelines, issues, and stakeholders in a fast-paced, highly matrixed environment required.
• Comfort leading through ambiguity, making decisions with incomplete information, escalating risks, and driving alignment across competing priorities preferred.

Responsibilities

• Lead execution of the change management approach including change strategy support, stakeholder planning, change impact assessments, readiness activities, adoption plans, and business engagement.
• Manage priorities, timelines, and operating rhythms for training, communications, sales enablement, SOP updates, and business readiness workstreams.
• Partner with leaders and stakeholders across business, operations, BPO, product, technology, client teams, sales, legal/compliance, regulatory, and service functions to align on change impacts, stakeholder needs, risks, dependencies, and adoption plans.
• Coordinate development of role-based training strategies, learning plans, training content, knowledge checks, train-the-trainer materials, and readiness support for impacted teams.
• Develop and execute communications plans, including stakeholder messaging, leadership updates, FAQs, talking points, engagement forums, feedback loops, and change narratives that clearly explain what is changing, why it matters, and how teams will be supported.
• Support sales enablement readiness by partnering with sales and client-facing teams to create client-facing messaging, positioning support, objection handling, briefing materials, and enablement content for account teams.
• Ensure SOPs, job aids, playbooks, support procedures, knowledge articles, and operating model documentation are updated, practical, and aligned to future-state processes.
• Track change readiness, training completion, engagement feedback, adoption risks, stakeholder sentiment, open decisions, and action follow-up; elevate blockers with clear recommendations.
• Partner with implementation and product teams to align change activities with migration waves, go-live timing, stabilization needs, and operational support plans.

Skills

5+ years experience

Change management

Leadership

Cross-functional collaboration

Training design

Communications

Sales enablement

Operational readiness

Adoption plans

Stakeholder management

Process documentation

PBM workflows

Project management

Decision making

Ambiguity tolerance

Education

High School Diploma or GED

Bachelor's degree

Job description

Evernorth Health Services, a division of The Cigna Group, seeks a Director of Change Management to lead strategy and execution for adopting a new adjudication platform and operating model changes across multiple teams. This role requires cross-functional leadership, operational excellence, and disciplined execution to translate complex transformations into actionable guidance for impacted groups.

The position focuses on training, communications, stakeholder engagement, and readiness measurement,