Director Change Management

Avolta; Bethesda, Northern (MD, KY); Hybrid; USD 128,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

401(k) retirement plan with company/RS

Employee assistance program

Training and career growth

Referral program

Job summary

Avolta seeks a Director of Change Management in Bethesda, MD to lead strategic and hands-on change initiatives across technology and business transformations. You will partner with IT, Operations and PMO leadership to drive adoption and minimize disruption.

The role requires extensive experience in change programs, stakeholder management, and leadership, with a strong ability to align projects with organizational strategy. North America center-based role with travel as needed.

Qualifications

• Education and Experience must exceed 8 years
• In leadership roles requires 3 years leading a team
• In technical roles requires minimum 8 years delivering change programs
• Bachelor’s degree can count for 3 of eight-year requirement
• MBA/master’s adds 2 years
• Hospitality/F&B/retail experience 3–5 years
• Training in change management concepts is expected

Responsibilities

• Integrate change management into project lifecycles with IT, Operations and PMO
• Develop and govern change management strategy and frameworks
• Own and manage change execution including stakeholder assessments, comms, training and adoption
• Lead resistance management, readiness assessments and impact analyses
• Oversee planning and delivery for multiple projects with consistent methodology
• Develop practitioners and foster change-ready culture
• Design stakeholder engagement and communication plans
• Provide leadership with change impact assessments and timing recommendations
• Collaborate with operations and business units to minimize disruption
• Coach teams and manage cross-functional collaboration
• Track adoption metrics and report on change effectiveness and project readiness

Skills

Change management leadership

Program management

Stakeholder engagement

Communication

Team leadership

Risk management

Project governance

Education

Bachelor’s degree in related field

MBA or related master’s degree

Job description

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With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location:Integrated Services Center
Advertised Compensation:$127,600.00to $159,500.00

Purpose:

The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and hands‑on execution to drive successful adoption and minimize organizational disruption.

Essential Functions:

• Partners with Information Technology, Operations, and PMO leadership to integrate change management into project lifecycles, ensuring change activities align with project timelines and deliverables while maximizing project value
• Develops and implements project change management strategy, methodologies, and governance frameworks for technology and business transformation initiatives
• Directly owns and manages project change execution, including stakeholder assessments, communication plans, training strategies, and adoption activities for technology and business transformation initiatives to drive successful project outcomes
• Leads tactical change management activities including resistance management, readiness assessments, impact analyses, and change champion opportunities for assigned technology and business process initiatives
• Oversees change management planning and delivery for multiple concurrent projects, applying consistent methodology while tailoring approaches to project-specific needs, as well as stakeholder expectations and requirements
• Directs and develops change management practitioners, building organizational capability in project change management best practices and fostering a culture of change readiness
• Designs and executes stakeholder engagement and communication strategies that build awareness, understanding, and commitment during project lifecycles
• Conducts change impact assessments and readiness evaluations for proposed initiatives, providing recommendations to leadership on timing, approach, and resource requirements
• Collaborates with Operations, Learning & Development, and business unit leaders to identify gaps and develop targeted solutions that support project adoption and minimize business disruption
• Facilitates cross-functional collaboration and serves as an advisor to project teams and leadership on change strategies, resistance mitigation, and stakeholder management
• Establishes and tracks change metrics including adoption rates, readiness scores, and stakeholder feedback; provides regular reporting to leadership on change effectiveness and project readiness

Reporting Relationship:

The Director of Change Management reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 8 years:
• In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing change management programs
• In a technical role: Requires minimum of 8 years of experience engaged in developing and delivering change management programs
• A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
• An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Training:
• Training that leads to an in-depth understanding of change management
• Ability to drive results through collaboration rather than direct control
• Demonstrated experience managing multiple concurrent projects and prioritizing resources across competing initiatives
• Strong organizational skills with keen eye for detail
• Ability to quickly understand existing processes, relationships, and organizational dynamics
• Proven ability to identify, assess, and mitigate project and organizational risks
• Systematic approach to documenting processes, decisions, and lessons learned for future reference
• Business acumenand also has themindsetrequired to understand the long‑term implications of financial planning and to advance the organization’s goals
• Demonstrated history ofunderstanding the needs of the business,stakeholders, the employee population and individual circumstances
• Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location/Travel:
• This position may be based at either North America Support Center in Bethesda, MD
• Occasional travel to other locations may be required based on business needs
• Flexibility for virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").