Director Case Management & Social Work

0100 Mass General Brigham Incorporated; Cambridge (MA); On-site; USD 163,000 - 199,000; Full time

Job summary

Mass General Brigham in Cambridge Street is seeking a senior leader to oversee case management services, coordinating patient care across departments and ensuring compliance with hospital standards. The role focuses on strategies to optimize outcomes and resource utilization, with strong collaboration across physicians, nursing, and ancillary teams.

The position requires leadership experience in case management, capacity to develop policies, and a track record of improving patient transitions

Qualifications

• Leadership and management of case management teams.
• Development and implementation of care coordination policies.
• Collaboration with physicians, nursing, and ancillary teams.

Responsibilities

• Oversee the case management department to ensure effective patient care coordination.
• Develop and implement policies aligned with hospital standards and regulatory requirements.
• Collaborate with clinical teams to facilitate transitions, discharge planning, and follow-up care.
• Monitor outcomes and resource utilization to ensure quality care and cost-efficiency.
• Manage staff recruitment, training, and performance evaluation.

Skills

Leadership

Team management

Case management

Discharge planning

Communication

Analytical skills

Healthcare regulations

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Social Work

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Related Field

Master's Degree in Related Field

Job description

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing and managing case management services to ensure the efficient coordination of patient care across departments. Develop strategies to enhance care delivery, optimize patient outcomes, and ensure compliance with regulatory and hospital standards. Collaborates with clinical teams to facilitate patient transitions and improve resource utilization. Does this position require Patient Care? Yes

Qualifications

Essential Functions:

• Lead and manage the case management department, ensuring all patient care coordination is effective and patient centered.
• Develop and implement policies and procedures for case management, ensuring alignment with hospital standards and regulatory requirements.
• Collaborate with physicians, nursing, and ancillary teams to facilitate patient care transitions, discharge planning, and follow-up care.
• Oversee the development and use of care plans, ensuring they are individualized, updated, and meet the needs of patients.
• Monitor and evaluate patient outcomes and resource utilization to ensure quality care and cost-efficiency.
• Manage staff recruitment, training, and performance evaluation to maintain a high-performing case management team.
• Ensure compliance with all federal, state, and local regulations related to case management and discharge planning.
• Analyze case management data and trends to develop improvement strategies for patient care and operational efficiency.

Education and Experience

Bachelor's Degree Nursing required or Bachelor's Degree Social Work required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred.

Can this role accept experience in lieu of a degree? No Licenses and Credentials: Social Worker [Licensed Independent Clinical Social Worker - LICSW - State License] - Generic - HR Only preferred Occupational Therapist [State License] - Generic - HR Only preferred- Registered Nurse [RN - State License] - Generic - HR Only preferred - Physical Therapy Experience: Case management experience or care coordination 5-7 years required Management/ leadership experience role 3-5 years required.

Knowledge, Skills and Abilities

• Strong leadership and team management abilities, with a focus on staff development and performance management.
• Proficient in case management principles and discharge planning, with knowledge of care coordination strategies.
• Excellent communication and collaboration skills, with the ability to work across multiple departments and disciplines.
• Analytical skills to monitor data, evaluate outcomes, and identify opportunities for improvement.
• In-depth knowledge of healthcare regulations, patient rights, and compliance standards.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 1575 Cambridge Street
• Pay Range $ - $180,897.60/Annual Grade 9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.