Case Management Resource Specialist

Massachusetts General Hospital; Boston (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

Massachusetts General Hospital is seeking enthusiastic, organized, and motivated Case Management Resource Specialists to join our Inpatient Case Management team. You’ll work closely with nurse case managers and clinical teams to coordinate safe transitions from hospital to the next level of care, including rehab, equipment, and home care coordination.

This is a fast-paced, hospital-based role with daily interaction with patients and care teams.

Qualifications

• High School Diploma or Equivalent required.
• Bachelor's Degree preferred.
• Can this role accept experience in lieu of a degree? No.
• 1–3 years healthcare related experience preferred.
• Familiarity with medical terminology.
• Familiarity with community services/resources.
• Ability to maintain effective working relationships with patients/families.
• Knowledge of current community resources.
• Strong assessment and crisis intervention.
• Strong collaborative skills and a desire to work in a fast-paced environment.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Assist RN Case Managers with hospital discharge planning.
• Coordinate transitions of care to the next level of care.
• Arrange rehabilitation services, home care, and medical equipment.
• Communicate with healthcare providers and patient care units.
• Support patients and families during a critical healthcare journey.

Skills

Medical terminology

Community resources

People skills

Crisis intervention

Collaboration

Interpersonal skills

Communication (written)

Communication (verbal)

Customer service

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Massachusetts General Hospital is seeking enthusiastic, organized, and motivated Case Management Resource Specialists to join our dynamic Inpatient Case Management team!

In this unique, hands-on role, you’ll work closely with experienced nurse case managers and multidisciplinary clinical teams to help coordinate safe, timely transitions from the hospital to the next level of care. From arranging rehabilitation services and coordinating medical equipment to communicating with healthcare providers and visiting patient care units, you’ll play an important role in supporting patients and their families during a critical part of their healthcare journey.

This is not your typical desk job! You’ll be an active part of the hospital environment, collaborating with clinical teams across inpatient units while developing valuable skills in care coordination, healthcare operations, and patient services.

Why join our team?

• Gain invaluable firsthand exposure to inpatient healthcare and discharge planning.
• Build relationships with nurses, physicians, and other healthcare professionals.
• Develop highly transferable skills in communication, problem-solving, and care coordination.
• Enjoy a predictable schedule, planned well in advance, with flexibility surrounding weekend coverage.
• Build a strong foundation for future career opportunities in nursing, healthcare administration, and beyond!
• Previous healthcare experience is welcome but not required. We’re looking for individuals with exceptional customer service skills, a strong work ethic, excellent communication abilities, and a genuine desire to learn.

Schedule: Full-time, on-site at MGH in Boston. Available schedules include 8:30 AM–5:00 PM and 9:30 AM–6:00 PM. Weekend coverage consists of just one Saturday or Sunday per month, with a corresponding weekday off. Two holidays per year are required. Schedules are developed approximately three months in advance to support work-life balance.

The Case Management Resource Specialist (CMRS) supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care.

This role is both patient-facing and administrative — you’ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment.

Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams.

Essential Functions

• Researches information on community social resources.
• Maintains files of brochures, information packets and applications for all types of community resources.
• Collaborates with social work staff and personnel from community agencies to obtain needed information.
• Assists in planning/implementing in-service presentations by and about community resources.
• Assesses patient/family understanding of available resources.
• Educates patients/families about appropriate resources and how to access them.

Qualifications

Education

High School Diploma or Equivalent required

Bachelor's Degree preferred

Can this role accept experience in lieu of a degree?

No

Experience

1-3 years healthcare related experience preferred

Knowledge, Skills And Abilities

• Familiarity with medical terminology.
• Familiarity with community services/resources.
• Ability to maintain effective working relationships with patients/families.
• Knowledge of current community resources.
• Strong assessment and crisis intervention.
• Strong collaborative skills and a desire to work in a complex, fast-paced environment.
• Excellent interpersonal skills.
• Excellent collaboration, customer service and advocacy skills.
• Excellent written and verbal communication skills.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

265 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$ - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.