Director, Case Development & Contact Center Lead

LiveOnNY; New York (NY); On-site; USD 129,933 - 164,000; Full time

Benefits offered by this job

403(b) deferred annuity

Medical/Vision/Dental

Tuition reimbursement

Paid time off

Pet insurance

Life insurance and disability plans

Job summary

LiveOnNY, located in New York, is seeking a Director for their Case Development Contact Center. This pivotal role involves overseeing contact center operations and ensuring compliance with regulations. The director will support LiveOnNY's mission of organ and tissue donation, while leading a dedicated team and optimizing donation processes.

The ideal candidate has a Bachelor’s degree in Nursing, Biology, or Medical Sciences along with extensive experience in critical care and regulatory compliance.

LiveOnNY offers a competitive salary, starting at $129,933 annually, with a comprehensive benefits package including medical, dental, tuition reimbursement, and more.

Qualifications

• 5+ years of critical care or relevant clinical and managerial experience required.
• Prior experience working with regulatory agencies (CMS, OPTN) required.
• Strong background in transplantation, OPO, quality improvement, and professional education preferred.

Responsibilities

• Provide daily oversight of all contact center operations.
• Ensure adherence to clinical guidelines and compliance with regulations.
• Collaborate across departments to optimize the donation process.
• Lead and develop the contact center team.

Skills

Leadership

Communication

Decision-making

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in Nursing, Biology, or Medical Sciences

Master’s degree

Tools

Electronic medical records

Job description

LiveOnNY, located in New York, is seeking a Director for their Case Development Contact Center. This pivotal role involves overseeing contact center operations and ensuring compliance with regulations. The director will support LiveOnNY's mission of organ and tissue donation, while leading a dedicated team and optimizing donation processes.

The ideal candidate has a Bachelor’s degree in Nursing, Biology, or Medical Sciences along with extensive experience in critical care and regulatory compliance.

LiveOnNY offers a competitive salary, starting at $129,933 annually, with a comprehensive benefits package including medical, dental, tuition reimbursement, and more.