Director, Care Delivery

Femtech Insider Ltd.; Washington (District of Columbia); Remote; USD 130,000 - 150,000; Full time

Job summary

A leading company in maternal health seeks a Director of Care Delivery to manage frontline teams and ensure high-quality care for members. This role involves shaping care operations, fostering team collaboration, and driving performance across multiple regions, with an emphasis on compassionate service delivery and operational excellence.

Benefits

Unlimited time off after 90 days probation

Comprehensive health insurance

401(k) retirement plan

Performance-based annual bonuses

Equity grants potential

Qualifications

• 6-8 years managing frontline healthcare staff.
• Experience in training and change management.
• Comfort in fast-changing environments.

Responsibilities

• Manage and coach a multidisciplinary care team.
• Design systems and dashboards to track performance.
• Hire, onboard, and develop high-performing talent.

Skills

Coaching

Operational Mindset

Quality Oversight

Performance Management

Issue Resolution

Education

Bachelor's degree

Job description

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy and postpartum journey. We also leverage technology to support our virtual engagement which allows us to meet all our moms where they are. We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum.

Our Values:

• Empathy
  is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience
  reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

The Director of Care Delivery to lead our frontline teams (Maternity Navigators, Nurses, Doulas, and Care Coordinators) and ensure a seamless, high-quality experience for our members. This is a unique opportunity to shape and scale care operations at an early-stage, mission-driven startup. You’ll be the bridge between member-facing teams and tech, driving excellence at every touchpoint.

Location: Remote with 10- 25% travel to D.C., Maryland (PG County, Baltimore County), Tennessee (Memphis), and other future markets.

Responsibilities:

Care Team Management and Leadership

• Manage and coach a multidisciplinary care team across multiple regions.
• Run daily huddles and foster a culture of accountability, collaboration, and support.
• Oversee team performance through regular communication reviews, chart audits, and KPIs.
• Balance team capacity and staffing for active labor support and ongoing care.
• Provide backup support for scheduling and member outreach when needed.

Operational Excellence

• Design systems and dashboards to track team performance and care quality.
• Lead regular reviews to identify gaps, coach team members, and improve outcomes.
• Collaborate with Product and Ops to implement new workflows and tools.
• Translate operational changes into clear, actionable team workflows.
• Resolve escalated member issues with urgency and care; coach team on prevention.
• Surface insights to cross-functional teams to improve tools, programs, and service.

Training & Development

• Hire, onboard, and develop high-performing care team talent.
• Own technical training, SOP rollout, HIPAA compliance, and ongoing team education.Shadow virtual and in-person care to ensure consistent, high quality, empathetic delivery.

Qualifications:

• 6-8 years managing frontline healthcare staff (nurses, community health workers, care coordinators).
• Bachelor’s degree required
• Skilled in coaching, quality oversight, and driving performance in remote or hybrid care settings.
• Proven ability to resolve issues empathetically and drive member satisfaction.
• Strong operational mindset with comfort in fast-changing, ambiguous environments.
• Experience in training, change management, and compliance.

Why Join Us:

Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale.

At Cayaba Care, we recognize that great talent deserves great rewards.

• Base Salary: $130,000 - 150,000 per year, based on experience.Bonuses: Performance-based annual bonus opportunities.
• Equity: Equity grants may be available, subject to board approval and company policy.

We offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Comprehensive Health & Wellness Coverage

• Medical Insurance: Access top-tier healthcare through Independence Blue Cross, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future (note: company contributions are not matched).

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!