Director, Campus Services

Lone Star College; Houston (TX); On-site; USD 106,000 - 122,000; Full time

Job summary

Lone Star College, Houston area, seeks a Director, Campus Services to provide leadership for campus Technology Services. This role develops IT policies, manages budgets, and ensures consistent IT service delivery across the campus and surrounding locations.

The position requires 7+ years experience, ITIL/Project+ credentials, and the ability to coordinate across multiple campuses. Travel and on-call responsibilities may be required as part of a 24/7/365 global department.

Qualifications

• Bachelor's degree plus 7 years of related work experience or equivalent
• ITIL Foundations or industry-recognized equivalent
• CompTIA Project+ certification preferred
• Experience in mid-management or director-level role
• Ability to work across campuses and coordinate IT services

Responsibilities

• Provide budgetary oversight for campus technology budget and financial controls
• Lead campus technology areas to ensure consistent hardware quality and IT service delivery
• Develop operational plans and measure performance against strategic plans
• Oversee capital outlay budgeting and bulk hardware purchases
• Collaborate to create standard IT operational procedures across the campus
• Engage with stakeholders at all levels to determine technology needs
• Participate in committees and initiatives and manage special projects as assigned
• Promote and monitor IT security across data, networks, systems, and applications
• Coordinate IT project timelines with campus schedules to minimize disruption
• Keep abreast of state-of-the-art technology applicable to higher education
• Foster strong team communication and liaison with other departments
• May travel between LSC locations and occasionally work outside core hours

Skills

Customer service orientation

Verbal and written communication

IT industry trends

ITIL framework knowledge

Team collaboration

Organization

Stakeholder engagement

Education

Bachelor's degree + 7 years experience

Master's degree (preferred)

ITIL Foundations or equivalent

CompTIA Project+ certification

Job description

Job Title: Director, Campus Services

Location: LSC-Tomball

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 45327

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-Tomball

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Founded in 1988, Lone Star College-Tomball is the third-oldest college at LSCS. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the lifePATH'program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library and an early college high school with the Tomball Independent School District.

The address is 30555 Tomball Parkway, Tomball, TX 77375. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Director, Campus Services is responsible for providing leadership and coordination for the campus Technology Services. This position is involved in the development and implementation of a variety of campus-specific strategic and tactical project and initiative. The Director develops and implements department policies and procedures for Information Technology at the campus level. This position is a member of a 24/7/365 global department and must be available for on-call and after-hour support.

ESSENTIAL JOB FUNCTIONS:

1. Provide budgetary oversight for campus technology budget. Ensure that adequate accounting controls and records maintenance policies are being followed within the department, and financial integrity in all aspects of IT management on campus
2. Lead the campus technology areas to ensure consistent quality in hardware across the system and ensure that IT services are delivered in a consistent, efficient, and effective manner
3. Assist with the preparation and maintenance of operational plans and measures and report performance against the system-wide strategic plans
4. Provide logistical purchasing support for bulk hardware purchases and services. Oversee and direct capital outlay budgeting
5. Collaborate with members of the Technology Services Team to develop, document, and implement common operational procedures for IT operations
6. Collaborate with employees at all levels across the campus to help determine technology needs for hardware and software
7. Meet with public and corporate executives, community groups, and constituents in conducting the business of the College. Participate in a variety of committees, councils, and initiatives as needed, and conduct special projects as assigned
8. Promote, initiate, maintain, and monitor IT security operations to include data, network, system, applications, and physical security
9. Collaborate with employees at all levels across the campus to help determine technology needs for hardware and software
10. Provide leadership to assigned campus to plan goals and projects and assist in prioritizing needs. This includes but is not limited to providing project management oversight, coordinating multiple IT project timelines with campus schedules to keep disruptions at a minimum, and supporting the delivery of instruction on campus
11. Actively maintain a broad knowledge of state-of-the-art technology systems and services that are applicable to the higher education
12. Foster excellent team communication within the department and act as a liaison to other administrative departments and campuses to jointly deliver effective IT services
13. Promote, initiate, maintain, and monitor IT security operations to include data, network, system, applications, and physical security
14. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Customer service driven and a strong end-user orientation
• Excellent verbal and written communications skills
• Specific understanding of recent industry trends and standards
• Sound knowledge of industry best practices and ITIL framework
• Strong work ethic, ready to work extremely hard executing strategic plans
• Self-motivated, positive attitude, mature personality, and team orientated
• Superior organizational skills.
• Ability to effectively work with faculty, staff, and students at all skill/management levels
• Ability to maintain exemplary professional relationships with internal and external contacts at all levels

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 7 years of related work experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a mid-management or director-level position
• One additional year of work experience may be substituted for each required certification
• ITIL Foundations or industry recognized equivalent
• CompTIA Project+ certification

PREFERRED QUALIFICATIONS:

• Master's degree
• 8 years of related work experience
• 4 years in a mid-management position
• Additional years of experience in Information Technology management
• LSC Academy

Salary

Hiring salary range is $106,272 to $122,213.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top‑notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number…