Director, Campaign Operations

cityyear; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

City Year is seeking a Director, Campaign Operations in Boston to lead the campaign's operating system, governance, and reporting. This role translates campaign goals into coordinated action, building rhythms, dashboards, and accountability across the organization.

The ideal candidate has strong analytical capability, executive communication, and experience managing complex fundraising campaigns, with a presence to inspire action and drive momentum.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 8-12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness.
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives.
• Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders
• Strong analytical, facilitation, executive communication, forecasting, and performance management skills
• Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
• Authorized documentation to work in the United States of America

Responsibilities

• Lead the campaign's operating rhythm, governance, meeting cadences, decision-making, and follow-through
• Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability
• Monitor progress against goals, identify barriers, and escalate risks or resource needs with recommended next steps
• Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership
• Optimize data (across platforms) for accurate, timely, and actionable insights
• Translate data into recommendations, and leadership-ready reporting to support planning, prioritization, and decision-making

Skills

Analytical skills

Facilitation

Executive communication

Forecasting

Performance management

Stakeholder engagement

Project coordination

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Number of Positions: 1

Position Overview

Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will play a critical role in helping City Year bring an ambitious campaign to life, translating campaign goals into coordinated action across the organization.

This is an exciting moment to join City Year as we build the systems, rhythms, and shared momentum needed to rally people around a bold vision for growth and impact. The person in this role will own the campaign management system, creating the governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on achieving campaign objectives with clarity and energy.

Success in this role requires exceptional organizational leadership, strong analytical capability, operational rigor, executive presence, and the ability to inspire action through influence, clarity, and structured accountability.

This is a Boston based position and required to be in the office 3 times a week.

Job Description

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Minimum 8-12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives
• Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders
• Strong analytical, facilitation, executive communication, forecasting, and performance management skills
• Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices
• Authorized documentation to work in the United States of America

Responsibilities

The Director leads the campaign's operating system, ensuring the campaign has clear governance, meeting cadences, decision-making structures, and follow-through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest-priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership-ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum.

Stakeholder Engagement and Operational Excellence

• Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders.
• Coordinate communications, briefings, touchpoints, and leadership follow-up
• Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution

Campaign Management, Governance, and Accountability

• Lead the campaign's operating rhythm, including governance, meeting cadences, decision-making, and follow-through
• Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability
• Monitor progress against goals, identify barriers, and escalat risks or resource needs with recommended next steps

Forecasting, Reporting, and Insights

• Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership
• Optimize data (across platforms) for accurate, timely, and actionable insights.
• Translate data into recommendations, and leadership-ready reporting to support planning, prioritization, and decision-making

Preferred Qualifications

• Experience in a national education, youth development, nonprofit, social impact, or campaign environment
• Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders
• Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools
• Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision-making and follow-through
• Experience working in a matrixed organization across national and local teams
• Experience strengthenin