Director, Business Value Services

Salesforce; Chicago (IL); On-site; USD 143,000 - 266,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health support

Parental leave

Life insurance

Disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Director of Business Value Services for the Technology, Media, and Telecommunications (TMT) industry. The role focuses on engaging with C‑suite stakeholders to shape transformational programs, quantify outcomes, and drive commercial success within large strategic accounts.

You will develop value‑based strategies, executive account plans, and executive‑level business cases, collaborating with sales, pricing, legal, and solution engineering to close deals and realize value.

Qualifications

• Experience in Enterprise Technology, Media, and Telecommunications (TMT) market.
• Proven ability to build and present business cases to C‑level clients.
• Experience shaping deals, influencing commercial strategy, and driving outcomes in enterprise sales.
• Consultative background with outcome‑based selling and data storytelling for executives.
• Strong financial modeling and ability to communicate insights clearly.

Responsibilities

• Engage with C‑suite and executive stakeholders to shape transformational programs.
• Develop value‑based strategies and executive‑level account plans in the TMT space.
• Create compelling business cases, ROI analyses, and investment justifications.
• Lead commercial deal structuring and cross‑functional collaboration for negotiations.
• Track realized value post‑sale in partnership with customer success and sales teams.
• Provide thought leadership and mentorship across teams to scale value methodologies.

Skills

C‑Suite advisory

Executive engagement

Commercial acumen

Strategic storytelling

Analytical rigor

Cross‑functional leadership

Business and tech acumen

Work ethic

Education

MBA or equivalent advanced degree

Job description

Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Director, Business Value Services, Technology, Media, and Telecommunications (TMT) Industry

About the Role / Team

This is an outstanding opportunity to join Salesforce’s Business Value Services (BVS) team, representing a unique blend of frontline commercial execution, executive advisory, and long-term strategic consulting. The BVS team partners directly with senior sales leaders on our largest, most strategic accounts. As a Director of Business Value Services, your primary focus will be to directly engage with C-suite and executive stakeholders to shape transformational programs, quantify business outcomes, and drive commercial success within the TMT industry. You will be instrumental in defining value‑based strategies, developing C‑level account strategies, building executive‑ready business cases, investment justifications, deal structures, and commercial proposals for our clients. This role sits at the intersection of sales execution and long‑term strategy, making it ideal for highly passionate, commercially savvy individuals with a passion for customer impact and tangible business results.

What You Will Be Doing (Responsibilities)

• C‑Suite Advisory & Client Consulting: Support major Enterprise TMT accounts across all steps in the customer lifecycle, from strategic alignment to measuring the realized value of targeted business outcomes.
• Strategic Account Planning & Sales Partnership: Work closely with our internal sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and prioritize sales initiatives based on value creation potential and opportunity size.
• Value Discovery & Orchestration: Facilitate internal and external engagements to uncover customers' current and future business capabilities, discover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period).
• Business Case Development & Value Selling: Lead the creation of compelling business case presentations, executive narratives, and ROI analyses aimed at accelerating, justifying, and expanding sales opportunities while communicating Salesforce's differentiated impact.
• Commercial Deal Structuring & Negotiation: Assist in the development of commercial strategies and deal structures, partnering cross-functionally to support deal negotiations.
• Align customer value with growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks.
• Value Realization: Post-sale, partner with customer success and sales teams to track and communicate realized value, reinforcing the long-term strategic partnership.
• Thought Leadership & Cross-Functional Collaboration: Drive internal enablement, methodology evolution, and best practice sharing across sales, solution engineering, industry teams, and other stakeholders. Provide thought leadership and consultative partnering throughout the sales cycle, mentor team members, and help scale value methodologies across the broader organization.

What We’re Looking For

• Industry Experience: Proven experience in the Enterprise Technology, Media, and Telecommunications (TMT) market.
• Executive Engagement Experience: Expertise in building and presenting compelling business cases to executive and C-level clients, with the ability to lead complex value-driven conversations.
• Commercial Acumen: A track record of shaping deals, influencing commercial strategy, and driving business outcomes across complex, enterprise sales environments.
• Consultative Mindset & Strategic Storytelling: A background in management consulting, corporate strategy, or customer-facing advisory roles with demonstrable success in outcome-based selling and distilling complex data into crisp, executive-friendly narratives.
• Analytical Rigor: Strong analytical, problem-solving, and advanced financial modeling skills. The ability to simplify, derive meaningful insights from large amounts of information, and clearly communicate key takeaways while handling objections.
• Cross-Functional Leadership: Ability to thrive collaboratively in matrixed organizations, driving alignment across sales, solution engineering, pricing, legal, industry teams, and other key partners.
• Business and Technical Acumen: Comfort engaging in discussions that bridge business strategy and technology enablement, acting as a strategic thinker who enjoys helping customers "cross the chasm" from their current state to a future state.
• Work Ethic: A creative, high-energy self-starter who is comfortable leading and executing initiatives while creatively and quickly handling conflicting demands.

Preferred Qualifications

• 15+ years of relevant professional experience.
• MBA or equivalent advanced degree.
• Familiarity with enterprise SaaS business models, enterprise software, and Salesforce solutions.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $142,800 - $266,070 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $157,220 - $291,340 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.