Director,Business Systems & IT
American Roofing & Metal Co., Inc.
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Benefits offered by this job
Job summary
American Roofing & Metal Company is seeking a Director of Business Systems & IT to lead a major technology transition, including the BuildOps rollout and Smartsheet management. The role combines business process, technology, and people leadership to keep field and office teams productive at Louisville headquarters and satellite sites.
The ideal candidate will have 5+ years in business systems or IT leadership, with demonstrated experience managing software implementations.
Qualifications
- Bachelor's degree in IT or related field.
- 5+ years of experience in business systems administration, IT management, or a related role.
- Experience leading a software implementation or systems migration is preferred.
Responsibilities
- Lead companywide BuildOps implementation from configuration to full rollout.
- Serve as Smartsheet administrator, maintaining sheets, reports, dashboards, and automations.
- Provide IT support across all locations and manage device provisioning for new hires and transfers.
- Travel periodically to Lexington, KY and Cincinnati, OH locations to provide in-person support.
Skills
Education
Tools
Job description
Job Title: Director, Business Systems & IT
Department: HR / Administration
Location: Louisville, KY (Headquarters) - supports Lexington, KY and Cincinnati, OH locations; periodic travel required
Employment Type: Full-Time
Pay Rate: Salary, commensurate with experience
Reports To: Senior Director – HR & Asset Management
Since 1914, American Roofing and Metal has set the gold standard for roofing excellence in Ohio and Kentucky. We are a fourth-generation, family-run business built on craftsmanship, integrity, and a commitment to excellence. As Kentucky's largest full-service roofing contractor, we take pride in delivering top-quality service to our customers while expanding our regional presence.
- Love what you do
- Committed to giving your best
- Integrity - always doing the right thing
- More than roofers
- Communication through honest and direct dialogue
- Continuous growth through accountability and adaptability
- Deeply rooted safety culture
- We before me
American Roofing & Metal is seeking a driven, detail-oriented Director, Business Systems & IT to lead the company through a major technology transition and to serve as the go-to resource for the software and hardware our teams rely on every day. This role owns the companywide implementation of BuildOps from planning through go-live, continues to build out and support our Smartsheet-based operations, and manages day-to-day IT needs - from troubleshooting and provisioning to keeping field and office employees equipped and productive.
This is a hands-on, highly visible role that sits at the intersection of business process, technology, and people. The right candidate is equally comfortable leading a companywide software rollout and personally walking a field employee through a laptop or phone issue.
- Lead the companywide implementation and transition to BuildOps, from initial configuration through full rollout across all departments and locations
- Develop and manage the implementation plan, timeline, and milestones in coordination with company leadership
- Own data migration, system configuration, and integration planning between BuildOps and existing tools
- Design and deliver training for office and field employees, and build reference materials/SOPs to support long-term adoption
- Serve as the primary point of contact with the BuildOps vendor for implementation support, escalations, and ongoing account management
- Identify and troubleshoot issues that arise during rollout, and drive them to resolution with minimal disruption to operations
- Gather feedback from department leaders and field employees to guide configuration decisions and post-launch improvements
- Serve as company administrator for Smartsheet, supporting and maintaining sheets, reports, dashboards, and automations used across departments (bid log, WIN log, warehouse requests, hiring, submittals, and similar workflows)
- Partner with department leaders to build new Smartsheet solutions that improve reporting and day-to-day workflow
- Train employees on Smartsheet and other business systems, and act as the go-to resource for questions and troubleshooting
- Evaluate existing business systems and recommend improvements, integrations, or replacements as the company grows
- Serve as the primary point of contact for software and hardware issues across all company locations
- Manage provisioning and setup of phones, laptops, and other equipment for new hires, transfers, and replacements
- Maintain an accurate inventory of company hardware, software licenses, and user accounts/access
- Coordinate with outside vendors and managed service providers on network, phone system, and infrastructure issues as needed
- Manage user access and permissions across company software systems, ensuring timely setup and deactivation as staffing changes
- Interface directly with field employees to resolve technology issues and ensure devices and software hold up in field conditions
- Provide responsive, professional support to office and field staff in Louisville, Lexington, and Cincinnati
- Travel periodically to the Lexington, KY and Cincinnati, OH locations to provide in-person support and training
- Partner with department leaders companywide to identify systems and workflow improvement opportunities
- Strong project management skills, with the ability to lead a companywide software implementation from start to finish
- Working knowledge of Smartsheet or a comparable work management platform; administrator-level experience preferred
- Experience with BuildOps or comparable field service/construction management software strongly preferred
- Solid general IT troubleshooting skills, including hardware, software, basic networking, and mobile device management
- Excellent verbal and written communication skills, with the ability to train and support non-technical users patiently and clearly
- Strong organizational skills and the ability to manage multiple priorities across several locations
- Comfortable working with employees at every level of the company, from field crews to executive leadership
- Valid driver's license and ability to travel periodically between Louisville, Lexington, and Cincinnati
- Bachelor's degree in Information Technology, Business Systems, Computer Science, or a related field, or equivalent professional experience
- 5+ years of experience in business systems administration, IT management, or a related role
- Experience leading a software implementation, systems migration, or similar technology transition preferred
- Experience in construction, roofing, or field services strongly preferred
- Experience with mobile device provisioning/management (MDM) a plus
- Primarily an office environment, with prolonged periods of sitting and computer work
- Occasional lifting of up to 25-30 pounds (equipment and hardware setup)
- Periodic travel between Louisville, Lexington, and Cincinnati, including some driving
We are looking for a candidate who is proactive, resourceful, and comfortable owning a project of this scale from planning through execution. This role requires someone who can move easily between big-picture systems strategy and hands-on, day-to-day support - and who takes pride in keeping our teams equipped, supported, and productive.
- Competitive salary with growth opportunities.
- Work with an established company built on generations of craftsmanship.
- Be part of a team that values quality, innovation, and professional development.
- Opportunity to make a lasting impact on our operations and regional presence.
- Benefits
- PTO
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