Director, Business Systems

RQI Partners, LLC; United States; On-site; USD 165,000 - 175,000; Full time

Job summary

An established industry player is seeking a Director of Business Systems to spearhead the evolution of enterprise systems with a strong focus on Salesforce. This pivotal role demands in-depth expertise in Salesforce technologies and exceptional leadership skills to guide cross-functional teams. You will be responsible for driving innovation, ensuring alignment with strategic growth, and delivering scalable solutions. If you thrive in a dynamic environment and are passionate about leveraging technology to enhance business processes, this opportunity is perfect for you. Join us to make a significant impact in a forward-thinking organization committed to excellence.

Benefits

Medical Insurance

Vision Insurance

401(k)

Tuition Assistance

Student Loan Assistance

Qualifications

• 10+ years of experience in Salesforce leadership roles.
• Deep knowledge of CPQ, Sales/Service/Marketing Cloud, and Einstein AI.
• Hands-on expertise with LWC, Apex, and data integration.

Responsibilities

• Lead architecture and configuration of Salesforce applications.
• Integrate AI and automation into business workflows.
• Manage a team of Salesforce Admins and Analysts.

Skills

Salesforce Platform Expertise

Leadership

Data Architecture

Analytical Skills

Interpersonal Skills

Communication Skills

Stakeholder Management

Project Management

Education

Bachelor's Degree in Related Field

Master's Degree in Business or Information Systems

Tools

Salesforce

Jira

Freshservice

Tableau

Power BI

Job description

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This range is provided by RQI Partners, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$165,000.00/yr - $175,000.00/yr

Position Overview

The Director of Business Systems is responsible for leading the planning, implementation, and evolution of enterprise systems with a primary focus on Salesforce. This role requires deep expertise in Salesforce platform technologies—including CPQ/ Revenue Cloud, Data Cloud, Sales and Service Cloud, Einstein AI, and Marketing Cloud — as well as strong leadership capabilities to manage cross-functional teams and business stakeholder relationships. The Director will drive innovation, ensure alignment with the organization’s growth strategy, and deliver scalable, efficient solutions.

Position Holder is Accountable For:

• Lead the architecture, configuration, and roadmap planning of Salesforce applications including CPQ, Sales Cloud, Service Cloud, Marketing Cloud, and Revenue Cloud.
• Direct hands-on configuration and development experience using Lightning Web Components (LWC), Apex, Flows, and integrations via APIs and middleware.
• Oversee Data Cloud configuration and ensure optimized use of data models, deduplication, and data normalization.
• Integrate Einstein Generative AI, Agentforce and Salesforce Copilot into business workflows to drive intelligent insights and automation.
• Stay current on platform advancements and proactively propose innovative solutions.
• Manage and mentor a team of Salesforce Admins, Technical Leads, and Business Analysts.
• Foster a collaborative, high-performance environment, providing technical guidance and aligning team prioritization.
• Ensure continuous professional development, growth and capacity building within the team.

Stakeholder Engagement & Business Alignment

• Build strong relationships with business units to understand their strategies and proactively recommend system enhancements.
• Serve as a liaison between business and technical stakeholders to ensure successful translation of business needs into system solutions.

Strategic Planning & Execution

• Develop and maintain the long-term roadmap planning for Salesforce and related systems.
• Guide additional system selection, implementation, integration, and post-deployment support with a holistic view of RQI Partners’ digital ecosystem.

Data, Analytics & Reporting

• Lead data architecture efforts to support strategic insights and executive dashboards using tools like Salesforce reports, CRM Analytics, Tableau and Power BI.
• Ensure high-quality, actionable data to support business decisions.

Support & Compliance

• Oversee support operations using Jira and Freshservice ticketing systems.
• Manage QA, UAT, sprint planning, and release cycles.
• Ensure adherence to security, compliance, and audit standards.

Required Skills and Competencies:

• Bachelor's degree in a related field required; Master’s degree in Business, Information Systems, or related field highly preferred.
• Minimum of 10 years of experience in a leadership role with Salesforce platform expertise.
• Deep knowledge of CPQ/ Revenue Cloud, Data Cloud, Sales/Service/Marketing Cloud, and Einstein AI.
• Hands-on expertise with LWC, Apex, Flows, integrations (REST/SOAP APIs), and middleware platforms.
• Proven experience leading and mentoring technical and functional Salesforce resources.
• Strong interpersonal and prioritization skills.
• Excellent communication and stakeholder management abilities.
• Advanced analytical and decision-support capabilities using data visualization tools.
• Salesforce certifications (Administrator, CPQ, AI, Advanced Admin) highly desirable.
• Experience with other enterprise systems (ERP, Financial, Analytical tools) is a plus
• Experience with data analysis and migration projects is very helpful.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Business Development

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at RQI Partners, LLC by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Student loan assistance

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