Director, Business Systems

SDL Search Partners; Boston (MA); On-site; USD 190,000 - 260,000; Full time

Job summary

SDL Search Partners helps a world-class firm hire a Director, Business Systems to lead the Investor Relations technology team. You will drive CRM-to-fund-accounting integrations, relationship intelligence tools, and AI-enabled automation for fundraising, LP servicing, and investor reporting.

You will manage onshore analysts and offshore developers, aligning solutions with business goals, vendors, and governance processes. Strong IR domain knowledge is essential.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Finance, or related field.
• 10+ years of business/systems analysis experience in buy-side/asset management or alternative investment firms with Investor Relations or fundraising focus.
• Experience leading onshore/offshore teams and coordinating with vendors and stakeholders.
• Proven track record in CRM, DDQ, email marketing, investor onboarding, LP portal, and reporting/analytics solutions.

Responsibilities

• Lead requirements gathering, documentation, and testing for global fundraising and investor relations needs.
• Translate complex business requirements into actionable technical specifications.
• Oversee applications supporting IR, including Salesforce CRM, data lake analytics, deal CRM, fund closing and LP reporting workflows.
• Partner with fundraising, client relations, legal, and finance to align technology with business goals; manage budget and vendor contracts.

Skills

Leadership

Salesforce

Agile/Scrum

Vendor management

AI adoption

Education

Bachelor's degree

Tools

Salesforce

Affinity

Intralinks

eFront

Investor Flow

Job description

About the job Director, Business Systems

This position will be working within our client's Investor Relations Technology team, which supports global fundraising, investor relations, and limited partner servicing functions across the firm's Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets strategies. This role will work on systems and projects focused on supporting the needs of the global Investor Relations business.

Leveraging both your business and technical knowledge, this individual will lead a team of onshore analysts and offshore developers, QA engineers, and architects, working closely with IR business stakeholders, vendors, application developers, and QA specialists to provide solutions supporting our technology platforms—including Salesforce CRM, Snowflake, Affinity, and AI/automation tools—for fundraising, LP servicing, and investor reporting operations.

This will include driving IR-mandated projects—such as CRM-to-fund-accounting integrations, relationship intelligence tools, and AI-enabled workflow automation—as well as participating at various levels in other technology-related initiatives, from strategic approach conception to new system development/integration to post-implementation support. The ideal candidate will possess strong leadership skills, a sense of ownership, exceptional communication skills, and a deep understanding of investor relations and fundraising-focused systems and processes.

This is an excellent opportunity for someone to use their knowledge to really make an impact across a wide spectrum of investor-facing functions, and to gain exposure to key business leaders in a world class organization.

KEY RESPONSIBILITIES

Business Analysis & Delivery

• Lead requirements gathering, documentation, and testing of solutions supporting global fundraising and investor relations business needs.
• Translate complex business requirements into actionable technical specifications.
• Identify opportunities to streamline processes and enhance system functionality.
• Oversee applications supporting the IR business, including Salesforce CRM, data lake analytics, deal CRM, fund closing and LP reporting workflows

Stakeholder Engagement & Communication

• Partner with Fundraising, Client Relations, Legal, and Finance teams to align technology solutions with business goals.
• Compile and communicate release notes, roadmaps, and project updates for stakeholders.
• Serve as a trusted advisor, balancing business priorities with IT objectives.
• Lead a team of onshore analysts and offshore developers, QA engineers, and architects; manage application support vendors and third-party system providers supporting IR technology
• Ensure vendor solutions align with technology standards and business needs.
• Oversee software release cycles, own the team's annual budget planning and vendor contract negotiations, and coordinate delivery across internal and external teams.
• Act as a subject matter expert on investor relations, fundraising, and LP servicing processes.
• Lead development of new integrations (e.g., Salesforce-to-fund-accounting platforms) and upgrades to existing platforms.
• Advocate best practices in systems analysis, product management, project governance, and responsible AI adoption.

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Systems, Finance, or related field.
• 10+ years of business/systems analysis experience supporting buy-side/asset management or alternative investment firms, with direct experience supporting Investor Relations or fundraising functions
• Demonstrated prior experience supporting Investor Relations, fundraising, or client-facing functions within a private equity, credit, or asset management firm
• Prior experience in evaluation, implementation, product management and support of solutions supporting investor lifecycle is a must
• Experience with solutions supporting CRM, DDQ, email Marketing, Investor Onboarding, Ticketing, LP Portal, and Reporting & analytics is strongly preferred
• Deep understanding of the end-to-end fundraising and LP lifecycle—from prospecting and due diligence through closing, capital calls, and ongoing LP reporting—across multiple funds, strategies, and geographies
• Proven track record of managing multiple projects and driving business-facing technology solutions.
• Excellent communication skills with ability to engage both technical and non-technical stakeholders.
• Experience working in Agile/Scrum environments.
• Experience leading a mixed onshore/offshore team of analysts, developers, QA engineers, and architects.
• Strong problem-solving and analytical skills, with the ability to understand complex business requirements and translate them into technical solutions.
• Experience with CRM tools like Salesforce, Affinity, Investor Flow or equivalent is preferred
• Experience with Investor portal tools like FIS DX, Intralinks, Investor Flow, eFront or equivalent is preferred
• Experience with evaluating, implementing, and configuring AI-enabled solutions to augment key business processes is preferred