Director, Business Strategy - Digital Operations Center

Walmart; Bentonville (AR); On-site; USD 110,000 - 220,000; Full time

Benefits offered by this job

Performance-based bonus

Health benefits

Generous PTO & leave policies

Job summary

Walmart’s Digital Operations Center leads the enterprise monitoring, incident management, and remote operational support for facilities systems across thousands of stores and distribution centers. The team leverages analytics, automation, and AI to detect and resolve issues before impacting customers or associates.

They partner with Facilities Operations, Asset Management, Engineering, Technology, and Supply Chain to optimize reliability, reduce costs, and enhance the customer experience while

Qualifications

• Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field.
• 6–8 years’ experience in retail merchandising or operations management.
• 2 years’ supervisory experience

Responsibilities

• Lead enterprise monitoring and incident management for 24/7 operations across stores and facilities.
• Manage 100+ associates and multiple vendors to ensure centralized monitoring and response.
• Drive AI-powered and analytics-enabled improvements for equipment reliability and uptime.
• Collaborate with Facilities Operations, Asset Management, Engineering, and Supply Chain to align objectives.

Skills

Leadership

Analytical thinking

Supervisory experience

Education

Bachelor’s degree in Business/Statistics/Social Science/Communications or related field

Job description

Position Summary...

Leads Walmart's enterprise Digital Operations Center (DOC), providing 24/7 centralized monitoring, operational support, and incident management for critical facilities systems across thousands of stores, clubs, distribution centers, and other locations. The organization is responsible for the real-time health and performance of refrigeration, HVAC, and building automation and controls.

Provides strategic leadership for enterprise monitoring operations, leveraging advanced analytics, automation, AI, and connected technologies to detect, prioritize, and resolve operational issues before they impact customers or associates. Partners closely with Facilities Operations, Asset Management, Engineering, Technology, Supply Chain, and external service providers to optimize system reliability, improve asset performance, reduce operating costs, and enhance the customer and associate experience.

Oversees operational strategy, vendor performance, process optimization, digital transformation initiatives, and the development of scalable support models that enable proactive maintenance, intelligent dispatch, and data-driven decision-making. Drives innovation through emerging technologies, including AI-powered workflows, predictive monitoring, and enterprise IoT capabilities, while building high-performing teams that deliver operational excellence across Walmart's facilities portfolio.

About Team: Digital Operations Center

Our team creates reusable technologies to help with customer acquisition, onboarding, and empowering merchants, while ensuring a seamless experience for both of these stakeholders. We also optimize tariffs and assortment in accordance with Walmart's Everyday Low Cost philosophy. We not only create affordability, but we also deliver customized experiences for customers across all channels - in-store, mobile app, and websites. The Digital Operations Center is reponsible for the real-time fault detection, monitoring, and support for critical facilities building control systems. The 24/7 team provides the real-time support and strategic development of monitoring strategies and support.

What you'll do...

Provide strategic leadership for the Digital Operations Center, establishing the vision, operating model, and long-term roadmap for enterprise monitoring, incident management, and remote operational support.

Lead 100+ associates and multiple third-party vendors responsible for centralized monitoring, technical support, asset performance, and operational response while fostering collaboration, accountability, and continuous improvement.

Ensure a high level of professional and technical support from a centralized team providing 24/7 support for programming of Building Management Systems (BMS) and HVAC/R alarm management.

Develop and execute enterprise strategies that leverage analytics, automation, AI, and connected technologies to drive condition-based monitoring, improve equipment reliability, optimize dispatch, reduce downtime, and enhance operational efficiency.

Partner with Facilities Operations, Asset Management, Engineering, Technology, Supply Chain, International, and external service providers to standardize processes, improve service delivery, and support enterprise business objectives.

Drive digital transformation initiatives by expanding remote monitoring capabilities, design and implement agentic workflows to drive efficiency, advancing predictive maintenance, and implementing innovative technologies that improve business outcomes and customer experience.

Establish performance metrics, governance, and operational standards while ensuring effective vendor management, regulatory compliance, business continuity, and operational resilience.

Develop organizational capability by attracting, coaching, and mentoring leaders, fostering a culture of innovation, and building scalable teams prepared to support Walmart's evolving connected asset ecosystem.

What you'll bring:

• Passion for leading and developing people and supporting field technicians. Candidate will need experience leading a large team and how to build a high-performing team culture that strives to deliver expert resolution for our technicians and stores.
• Analytical acumen and statistical process control, with experience using analytical tools to solve business problems.
• Process improvement experience and process automation using Lean Six Sigma.
• Industrial Engineering experience is a plus.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• - Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area.
2 years’ supervisory experience

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional teamMasters: Computer Engineering, Masters: Computer Science, Masters: Mathematics, Masters: Supply Chain, Masters: Transportation

Primary Location

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.