Director, Business Process & Systems

Advanced Supply Chain Group; Windsor (CT); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Hybrid/in-office work schedule

Comprehensive health benefits

Job summary

Lincoln Waste Solutions, powered by Reconomy, seeks a Director of Business Process & Systems to lead end-to-end process design and system enablement across ERP and CRM platforms. You will bridge Operations, Finance, IT and Commercial teams to standardize processes, drive digital transformation, and enhance performance.

Responsibilities include mapping current processes, shaping future-state designs, governing documentation, and supporting ERP/CRM implementations with a focus on automation and

Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, or related field is required.
• Lean Six Sigma Green Belt or Black Belt preferred but not required.
• ERP/CRM system certifications preferred but not required (e.g., Salesforce Business Analyst).
• 5–8 years of experience in business process improvement or transformation roles.
• Direct experience leading end-to-end process design or re-engineering initiatives.

Responsibilities

• Lead end-to-end process design and system alignment across ERP/CRM platforms.
• Map current state processes and design future-state improvements for efficiency and scalability.
• Develop SOPs and governance frameworks to standardize processes.
• Drive ERP/CRM implementations, upgrades or integrations and measure outcomes.
• Partner with Operations, Finance, IT and Commercial to drive digital transformation.

Skills

Process design

Systems thinking

Cross-functional collaboration

Data analysis

Lean Six Sigma

ERP experience

Education

Bachelor’s degree in Business, Information Systems, Engineering, or related field

Tools

ERP systems

CRM platforms (Salesforce)

Excel

BI tools

Job description

Director, Business Process & Systems

Department: Change & Transformation

Employment Type: Permanent - Full Time

Location: Windsor

Reporting To: Samuel Sa

Compensation: $150,000 - $170,000 / year

Description

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste‑free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back‑office support.

With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste‑free future.

About the role

The Director of Business Process & Systems is responsible for designing, optimizing, and enabling end‑to‑end business processes through technology platforms, with a primary focus on ERP and CRM systems. This role bridges operations and systems, ensuring business processes are standardized, scalable, and effectively supported by core enterprise platforms.

The position has end-to-end ownership across both process architecture and system enablement, including process design, system configuration alignment, implementation support and performance optimization. This role works cross‑functionally across Operations, Finance, IT, and Commercial teams to drive digital transformation, system adoption, and operational efficiency.

End‑to‑End Process Design & System Alignment

• Lead current‑state process mapping across core business functions (e.g., order to cash, procure to pay, service delivery).
• Identify inefficiencies, bottlenecks, risks, and control gaps in existing workflows.
• Design future‑state processes that improve efficiency, scalability, compliance, and customer experience.
• Establish standardized process documentation, SOPs, and governance frameworks.
• Drive implementation of redesigned processes across the organization.
• Translate end-to-end process designs into clear, structured business and system requirements for ERP / CRM platforms, ensuring alignment between business objectives and system configuration.

Operational Performance & Data Insights

• Define KPIs and performance metrics aligned to process outcomes (e.g., cycle time, cost, error rates).
• Analyze operational data to identify improvement opportunities and root causes.
• Lead continuous improvement initiatives to enhance productivity and service quality.
• Partner with operations leaders to embed accountability and performance management.
• Improve reporting, dashboards, and data visibility for decision‑making.
• Ensure data accuracy, consistency, and governance across systems.

Process Governance & Enablement

• Establish and maintain enterprise process architecture and taxonomy.
• Implement governance frameworks for process ownership and continuous improvement.
• Collaborate with IT to enable automation, workflow tools, and system integration where appropriate.
• Ensure processes align with compliance, regulatory, and financial control requirements.
• Support or lead ERP / CRM implementations, upgrades, and enhancements across the organization.

Cross‑Functional Transformation & Integration

Partner with business leaders to align systems and processes with strategic priorities and growth initiatives. Support M&A integrations by aligning acquired businesses to core ERP / CRM platforms and standardized processes. Lead workshops to drive process and system adoption across teams. Manage stakeholders across Operations, Finance, IT, and Commercial functions. As Needed.

What we need from you

Bachelor’s degree in Business, Information Systems, Engineering, or a related field

Lean Six Sigma Green Belt or Black Belt preferred but not required ERP / CRM system certifications preferred but not required (e.g. Salesforce Business Analyst)

Experience:

• 5–8 years of experience in business process improvement, systems implementation or transformation roles
• Direct experience leading end-to-end process design or re‑engineering initiatives
• Direct experience with ERP and CRM platforms
• Experience leading or supporting ERP / CRM implementations, upgrades or integrations
• Demonstrated ability to drive cross‑functional change and operational transformation
• Experience working with process mapping tools
• Experience with PE‑backed companies preferred but not required.

Key Skills

• Strong process design, operational and systems thinking – 5+ years
• Ability to translate process designs into business and system requirements – 3+ years
• Experience with process mapping and improvement methodologies (Lean, Six Sigma) – 5+ years
• Analytical skills, including data interpretation and problem‑solving – 5+ years
• Data analysis and reporting (Excel, BI tools, dashboards) – 5+ years
• ERP / CRM implementation and optimization experience – 3+ years
• Ability to lead cross‑functional initiatives and influence stakeholders – 3+ years

Success Metrics

• Measurable improvements in process efficiency and automation – Reduction in operational errors, rework and compliance risks
• Standardized processes across business units, departments and acquisitions
• Successful implementation and sustainment of process improvements
• Stakeholder satisfaction and cross‑functional alignment

What we offer

• Comprehensive health and dental benefits
• Employer matching of employee retirement contribution
• Supportive work‑life balance: hybrid/in‑office work schedule
• Supportive of professional development
• Dynamic and international working environment
• Will work in close coordination with Reconomy teams in the Americas and periodically with other regions