Director, Business Process Ownership

usaa; United States; Hybrid; USD 127,000 - 243,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

USAA is seeking a Director of Business Process Ownership to lead a team responsible for end-to-end process ownership, requirements gathering, process documentation, and sustaining controls across the enterprise.

You will partner with cross-functional leaders to identify gaps, justify improvements, and implement initiatives using Agile, Six Sigma, Lean, and Waterfall while maintaining risk management and compliance.

Qualifications

• Bachelor's degree or 4 years of relevant education/experience.
• 8 years in business process execution/consulting/optimization.
• 3 years direct team lead or management experience.
• Experience with process management methodologies in regulated environments.
• Strong organizational agility and cross-functional partnership.

Responsibilities

• Lead a team focused on process ownership and improving results.
• Define backlog with enterprise partners and secure funding.
• Develop performance metrics and use data to drive improvement.
• Mitigate risk and ensure compliance with policies.
• Apply Agile, Six Sigma, Lean, and Waterfall methodologies.
• Oversee recruitment, development, and performance of staff.
• Stay current with emerging technologies to drive improvement.
• Ensure risk controls are documented and monitored.

Skills

Process ownership

Team leadership

Lean Six Sigma

Risk management

Education

Bachelor's degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impact.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, Business Process Ownership , you will oversee a team of business professionals that are responsible for the end to end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management. Guides team members in the ownership of assigned processed to include, capturing, documenting and sustaining processes. Maintains compliance with policies, procedures and regulations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL

Relocation assistance is available for this position.

What you'll do:

• Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities, recommending solutions and developing and monitoring key process performance indicators.
• Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output. Ensures the backlog is prioritized in accordance with business deliverables.
• Defines, develops and evaluates performance metrics to establish process success, and engages stakeholders to ensure cohesive and continuous alignment to measures of success. Utilizes and oversees reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences business unit and business processes to address risk across all activities.
• Using prescribed project execution methodologies such as Agile, Six Sigma, Lean, and Waterfall, collaborates with process stakeholders to ensure timely execution of deliverables to improve or design-controlled processes.
• Manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• 3 years of direct team lead, supervisory or management experience.
• Experience leading and/or participating in programs/projects, business process owner/consultant efforts in a dynamic environment.
• Extensive experience in the application of process management methodologies, standards and policies within a regulated environment.
• Knowledge of operational risk management practices.
• Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape, while utilizing/ implementing Lean and continuous improvement methodologies.
• Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.

What sets you apart:

• Experience managing and leading teams overseeing multiple aspects of market research operations - data environments, vendor management, budgeting, risk and controls and governance processes.
• Ability to strategically build and integrate different systems and operations, and manage complex processes for stakeholders across different teams.
• Experience as thought leader building best in class operating models that balance efficiency with consumer experience.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range:

The salary range for this position is: $127,310.00 - $243,340.00 .

USAA does not provid