Director, Business Process Optimization

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a senior Process Improvement leader to optimize operational efficiency, quality, service, and profitability across the NCL brand.

The role establishes KPIs, develops data-driven analyses, and guides cross-functional teams through change projects with strong analytics and communication skills. A bachelor’s degree in related fields is required, with 10+ years in process improvement and 5+ years in project management.

Qualifications

• Experience with project implementation and change management for business process improvement.
• Proven ability to drive cross-functional initiatives and influence stakeholders.
• Strong analytical, problem solving, and communication skills.
• Ability to document work thoroughly and work well in a team.

Responsibilities

• Drive management and implementation of high-priority change initiatives across the organization.
• Analyze existing workflows to identify improvements and implement changes.
• Partner with executive leadership to ensure timely delivery of milestones.
• Design change projects, including communications, training, and readiness.
• Analyze data to identify optimization opportunities, cost reductions, and performance gains.
• Create flowcharts and process maps to define processes and opportunities.
• Set up communication plans with vendors and gather system requirements.
• Implement tools to collect data and produce data-driven analyses for decisions.

Skills

Process improvement

Project management

Change management

Analytical thinking

Cross-functional collaboration

Excel proficiency

Communication skills

Documentation

Education

Bachelor's degree in Business Administration

Finance

Economics

Management Science

Engineering or equivalent experience

Master's degree preferred

Tools

Microsoft Excel

Microsoft Office Suite

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

This leader is responsible for strategically optimizing process improvement projects aimed to improve operational efficiencies, quality, service, and profitability for the NCL brand. Establish processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.

POSITION RESPONSIBILITIES:

• Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.
• Provide in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes.
• Act as an advisor while partnering with cross-discipline team members including executive leadership to ensure timeliness in scheduled deliverables.
• Design and execute change projects – including communications, training, and operational readiness that deliver desired business results.
• Analyze project and business data to identify opportunities for process optimization, cost reduction, and performance improvement. Communicate these findings and other best practices to leaders within NCLH.
• Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.
• Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements.
• Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.
• Facilitate change management activities to ensure smooth implementation of process improvements.

EDUCATION:

Bachelor’s degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience. Master’s degree preferred.

EXPERIENCE :

10+ years’ experience in Process Improvement. Cruise/Hospitality experience preferred. Minimum 5 years of project management experience including the development and compliance of assigned budgets.

KNOWLEDGE & SKILLS:

• Experience with project implementation and change management efforts associated with business process improvement and re-engineering.
• Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.
• High motivation to learn and ability to grasp new concepts quickly. Excellent analytical, problem solving, communication, and collaborative skills.
• Excellent verbal and written communication skills to effectively handle inquiries with internal and external clients.
• Ability to manage multiple responsibilities at once and prioritize accordingly. Advanced level skill set of Microsoft Office Suite with special emphasis on Excel in order to navigate and use excel spreadsheets efficiently.
• Must be able to thoroughly document work as needed.
• Must possess excellent interpersonal skills. Must be detail oriented and have an ability to work effectively in a team-based environment.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.