Director, Business Process Optimization

Norwegian Cruise Line; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking a Director of Business Process Optimization responsible for optimizing operational efficiencies and enhancing profitability. This role involves leading change initiatives, analyzing workflows, and collaborating with cross-functional teams.

The ideal candidate will have over 10 years of experience in process improvement and a Bachelor's degree in a relevant field. Strong communication and project management skills are essential for success in this full-time position.

Qualifications

• 10+ years’ experience in Process Improvement, preferably in Cruise/Hospitality.
• Minimum 5 years of project management experience with budget compliance.
• Experience in influencing teams and facilitating continuous improvement initiatives.

Responsibilities

• Drive change initiatives from intake to execution for business process optimization.
• Analyze workflows to identify improvement areas and implement changes.
• Communicate findings and best practices to leadership within NCLH.

Skills

Project implementation

Change management

Analytical skills

Communication skills

Microsoft Office Suite (Excel)

Education

Bachelor’s degree in Business Administration, Finance, or related field

Master’s degree preferred

Job description

## Director, Business Process OptimizationApplylocations: Miami, Floridatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR01682**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY:**This leader is responsible for strategically optimizing process improvement projects aimed to improve operational efficiencies, quality, service, and profitability for the NCL brand. Establish processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions.**POSITION RESPONSIBILITIES:*** Drive and lead overall management and implementation of high priority change initiatives from intake to prioritization, resourcing, planning, and execution in order to optimize business processes across the organization.* Provide in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes.* Act as an advisor while partnering with cross-discipline team members including executive leadership to ensure timeliness in scheduled deliverables.* Design and execute change projects – including communications, training, and operational readiness that deliver desired business results.* Analyze project and business data to identify opportunities for process optimization, cost reduction, and performance improvement. Communicate these findings and other best practices to leaders within NCLH.* Utilize flowcharts and process maps to define existing processes and identify continuous improvement opportunities throughout the organization; recommend solutions based on established metrics.* Establish effective communication plans by setting up meeting cadences with vendors to advise of project status and gather system/platform requirements.* Implement tools required to collect and measure relevant data, identify key performance indicators (KPIs) and produce data-driven analyses of critical functions and utilize it to facilitate business decisions.* Facilitate change management activities to ensure smooth implementation of process improvements.**EDUCATION:**Bachelor’s degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent work experience. Master’s degree preferred.**EXPERIENCE**:10+ years’ experience in Process Improvement. Cruise/Hospitality experience preferred. Minimum 5 years of project management experience including the development and compliance of assigned budgets.**KNOWLEDGE & SKILLS:*** Experience with project implementation and change management efforts associated with business process improvement and re-engineering.* Demonstrated experience in influencing others and successfully facilitating key continuous improvement initiatives across functions.* High motivation to learn and ability to grasp new concepts quickly. Excellent analytical, problem solving, communication, and collaborative skills.* Excellent verbal and written communication skills to effectively handle inquiries with internal and external clients.* Ability to manage multiple responsibilities at once and prioritize accordingly. Advanced level skill set of Microsoft Office Suite with special emphasis on Excel in order to navigate and use excel spreadsheets efficiently.* Must be able to thoroughly document work as needed.* Must possess excellent interpersonal skills. Must be detail oriented and have an ability to work effectively in a team-based environment.**ABOUT NCLH** Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. **LEARN MORE ABOUT OUR COMPANY:** At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas CruisesNew Releases **EQUAL OPPORTUNITY EMPLOYER** It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.