Director, Business Process Improvement

CFA Institute; Virginia (MN); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Annual discretionary incentive bonus

12% employer pension contribution

Comprehensive medical benefits

Job summary

CFA Institute is seeking a senior leader to mature and scale its enterprise Business Process Improvement capability across the organisation. You will establish frameworks, governance and measurement to identify, prioritise and deliver process improvements that drive efficiency, quality and performance.

You will lead current-state and target-state design, develop a small specialist team, partner with stakeholders across business units, technology and finance, and act as a trusted adviser driving

Qualifications

• Proven experience leading significant business process improvement, operational excellence or process transformation with measurable outcomes.
• Experience building or scaling a business process improvement capability, framework or operating model.
• Strong knowledge of process improvement methodologies and frameworks (Lean, Six Sigma, DMAIC, BPM).
• Evidence of analysing complex processes, identifying root causes and leading redesign or optimisation.

Responsibilities

• Lead and mature CFA Institute’s enterprise Business Process Improvement capability with a scalable approach.
• Establish and evolve frameworks, governance and tools to identify, assess and prioritise improvement opportunities.
• Lead current-state analysis and target-state design to pinpoint breakdowns and better possibilities.
• Deliver and oversee initiatives that improve efficiency, quality and performance.
• Define metrics and KPIs to demonstrate impact.
• Lead and develop a team of process improvement professionals.
• Partner with stakeholders across business units, technology, finance and programme management.
• Act as a trusted adviser, helping teams address process challenges rather than prescribing solutions.
• Identify opportunities to use automation, data and technology to improve processes.
• Build broad understanding of process improvement across the organisation.

Skills

Process improvement leadership

Stakeholder management

Analytical thinking

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Lean

Six Sigma

DMAIC

BPM

Job description

What You’ll Do

• Lead and mature CFA Institute’s enterprise Business Process Improvement capability, creating a repeatable approach that can scale across the organisation.
• Establish and evolve the frameworks, methodologies, governance and tools used to identify, assess and prioritise process improvement opportunities.
• Lead both current-state analysis and target-state design, helping teams understand where processes are breaking down and what better could look like.
• Deliver and oversee process improvement initiatives that produce measurable improvements in efficiency, quality and organisational performance.
• Define meaningful metrics and KPIs so that improvements and business impact can be clearly demonstrated.
• Lead and develop a team of process improvement professionals, creating clarity, capability and consistency in how the team operates.
• Partner with stakeholders across business units, technology, finance and programme management to identify needs and develop practical solutions.
• Act as a trusted adviser to business teams, helping them work through process challenges rather than prescribing solutions to them.
• Identify opportunities to use automation, data, technology and emerging tools to improve processes and operational effectiveness.
• Build broader understanding of process improvement approaches and continuous improvement thinking across the organisation.

What We’re Looking For

• Proven experience leading significant business process improvement, operational excellence or process transformation activity with measurable outcomes.
• Demonstrable experience building, establishing or materially scaling a business process improvement capability, framework or operating model.
• Strong practical knowledge of process improvement methodologies and frameworks, such as Lean, Six Sigma, DMAIC or BPM.
• Evidence of successfully analysing complex processes, identifying root causes and leading process redesign or optimisation.
• Experience leading and developing people, with the ability to build capability within a small specialist team.
• Strong stakeholder management skills and experience partnering across multiple business areas in a complex organisation.
• A collaborative and consultative approach: you can challenge constructively, listen carefully and help stakeholders determine what they need rather than simply prescribing an answer.
• The ability to combine strategic thinking with hands-on delivery, moving comfortably between setting the approach and supporting the work itself.
• Strong analytical skills and experience using data and metrics to measure process performance and improvement outcomes.
• Experience working with technology teams on automation, digital enablement or technology-supported process improvement.
• A bachelor’s degree or equivalent experience.

Why Join Us

• Build and shape an enterprise capability that is still developing, rather than inheriting a fully established function.
• Have visible impact across CFA Institute by helping teams improve how work gets done and creating measurable operational improvements.
• Join the senior leadership community within Operations and work across a wide range of business areas.
• Lead a team while remaining close enough to the work to directly influence how process improvement is delivered.
• Partner with stakeholders across the enterprise on a growing portfolio of process improvement opportunities.
• Help establish the frameworks and ways of working that will underpin a scalable, sustainable continuous improvement capability.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range: US - $125,000 - $165,000 per year.

Actual salary within the stated range will depend on the individual's experience, qualifications, skills, location, and other job-related factors. Additional benefits include eligibility for an annual discretionary incentive bonus, a 12% employer contribution to a pension plan, and a comprehensive medical benefits package.

• eligibility for an annual discretionary incentive bonus
• a 12% employer contribution to a pension plan
• a comprehensive medical benefits package

We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.

• health coverage
• generous time off
• competitive retirement plans
• flexible work options
• wellbeing and development programs

You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits

About CFA Institute

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.

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Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.

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