Director, Business Process Analysis – AI Enablement

Jobtailor; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor in New York seeks an experienced Senior Implementation Leader to drive end-to-end transformation programs across finance, payments, and technology. You will own governance, escalations, and cross-functional decision support to meet delivery commitments.

You will map current and future state processes, define requirements, deploy AI-enabled tools such as unframe.ai, and report progress to senior leaders with clear KPIs and risk metrics. Occasional travel may be required.

Qualifications

• 8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.
• 8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.
• 8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.
• 8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.
• 8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.
• Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.
• Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience supporting enterprise transformation within a client implementation or service delivery organization.
• Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.
• Experience with process mining, workflow analytics, or data visualization tools.
• Project Management Professional (PMP) certification, or equivalent certification in program or project management.
• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
• Flexibility to work overtime, including weekends and holidays.
• Occasional travel, up to 10%.

Responsibilities

• Lead daily operating cadence for the implementation function, including governance, escalations, and cross-functional decision support.
• Drive weekly project tracking, scorecards, and exec reporting to monitor schedule, budget, risks, and outcomes.
• Identify variances early, direct corrective actions, and align stakeholders to delivery commitments.
• Own continuous improvement by standardizing intake-to-delivery processes, reducing handoffs, and applying lessons learned across workflows.
• Lead AI enablement by identifying high-value use cases, deploying AI tools like unframe.ai, and scaling capabilities.
• Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design.
• Translate business needs into roadmaps, requirements, and execution plans.
• Communicate progress, priorities, and outcomes to senior leaders through clear reporting.

Skills

Implementation Leadership

Process Mapping

AI Deployment

Governance Frameworks

PMP

Education

Bachelor's degree in business, information systems, engineering, operations, or related field

Tools

Unframe.ai

Data Visualization Tools

Lean

Six Sigma

Agile

Job description

• Lead day-to-day operating cadence across the implementation function, including governance routines, escalations, and cross-functional decision support.


• Drive weekly project tracking, scorecards, and executive reporting to monitor schedule, budget, risks, and outcome key performance indicators.


• Identify variances early, direct corrective actions, and align accountable stakeholders to delivery commitments.


• Own the continuous improvement agenda by standardizing intake-to-delivery processes, reducing handoff inefficiencies, and applying lessons learned across implementation workflows.


• Lead AI enablement efforts by identifying high-value use cases, supporting deployment of AI-enabled tools including unframe.ai, and scaling capabilities that improve quality, speed, and operational efficiency.


• Direct current-state and future-state process mapping, gap analysis, requirements definition, and control point design.


• Translate business needs into roadmaps, requirements, and execution plans.


• Communicate progress, priorities, and outcomes to senior leaders through clear reporting.

Requirements

• 8+ years of experience in implementation leadership, business transformation, consulting, or operational improvement within financial services, payments, or technology environments.


• 8+ years of experience leading cross-functional initiatives involving portfolio management, process redesign, technology enablement, or operational execution.


• 8+ years of experience leading current-state and future-state process mapping, gap analysis, business requirements definition, and process control design.


• 8+ years of experience deploying AI, automation, analytics, or decision-support tools to improve delivery quality, cycle time, cost efficiency, or operational performance.


• 8+ years of experience establishing governance frameworks and controls that align business priorities with risk, compliance, and technology standards.


• Experience using executive reporting, scorecards, and performance metrics to manage delivery outcomes, identify risks, and support decision-making.


• Bachelor's degree in business, information systems, engineering, operations, or a related field, or equivalent combination of education, related experience and/or military experience.


• Experience supporting enterprise transformation within a client implementation or service delivery organization.


• Experience with Lean, Six Sigma, Agile, or similar structured improvement methodologies.


• Experience with process mining, workflow analytics, or data visualization tools.


• Project Management Professional (PMP) certification, or equivalent certification in program or project management.


• Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.


• Flexibility to work overtime, including weekends and holidays.


• Occasional travel, up to 10%.

Core Competencies

Demonstrates expertise in leading implementation initiatives, driving operational improvements, and deploying AI-enabled tools to enhance efficiency and quality. Proficient in process mapping, gap analysis, and establishing governance frameworks to align business priorities with compliance and technology standards.

Highest-signal resume keywords

• Implementation Leadership


• Process Mapping


• AI Deployment


• Governance Frameworks


• Project Management Professional (PMP)

Hard Skills

• Business Transformation


• Operational Improvement


• Portfolio Management


• Process Redesign


• Technology Enablement


• Gap Analysis


• Requirements Definition


• Process Control Design


• Performance Metrics


• Workflow Analytics

Soft Skills

• Cross-Functional Leadership


• Communication


• Decision Support


• Stakeholder Alignment


• Continuous Improvement

Certifications & Qualifications

• Project Management Professional (PMP)

Industry Keywords

• Financial Services


• Payments


• Technology


• Governance


• Compliance

Tools & Technologies

• Unframe.ai


• Data Visualization Tools


• Lean


• Six Sigma


• Agile