Director, Business Operations & Strategy

Oscar-Health-; New York (NY); Hybrid; USD 181,000 - 237,000; Full time

Benefits offered by this job

Unlimited vacation

Company equity grants

Annual performance bonuses

Job summary

Oscar Health, based in New York, seeks a Director of Business Operations & Strategy to lead the long-term operational roadmap and tackle organizational challenges with rigor. The role acts as a bridge between leadership and the business, focusing on process optimization for provider operations and experience.

You will report to the SVP, Provider Operations and Experience, with a hybrid NYC-based schedule (3 in-office days).

Qualifications

• 10+ years of experience in operations, business strategy, or project management.
• 4+ years of managing a team.
• Experience leading large-scale cross-functional initiatives in a healthcare organization.
• Management consulting experience.
• Excellent communication with stakeholders.
• Critical thinking and ability to synthesize information into action.

Responsibilities

• Drive end-to-end operational excellence with cross-functional stakeholders.
• Lead large cross-functional work groups to optimize end-to-end program processes.
• Standardize and operationalize provider operations programs with SME input.
• Develop and maintain executive reporting for senior leadership on programs and contracting initiatives.
• Identify risks and opportunities to improve provider operations programs.
• Stay aligned with external industry trends and benchmarking to drive iterative solutions.

Skills

Operations leadership

Cross-functional leadership

Strategic thinking

Communication

Problem solving

Mentoring / team management

Job description

Director, Business Operations & Strategy

New York, New York, United States

Hi, we're Oscar. We're hiring a Director, Business Operations & Strategy to join our Provider Operations and Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Director, Business Operations & Strategy is responsible for building the long-term operational roadmap and strategically tackles organizational challenges with rigor and tact. This role is a steward of process and sets a high operational bar with cross-functional stakeholders. The Director, Business Operations & Strategy is a connector of leadership communications across the company, specific to business process optimization and projects within the provider operations and experience space. This role is responsible for the execution of highly visible projects that ensure the success of cross-functional teams across Oscar. Additionally, this role is a bridge between the People team and the business, partnering on organizational structure and change management to enable continued high-performance and organizational success.

You will report into the SVP, Provider Operations and Experience.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $180,504 - $236,911 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Interdisciplinary expertise in Oscar's core business priorities and objectives, especially as it pertains to provider operations and experience.
• Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence, measuring, monitoring, and executing to reduce operational and financial risk and to ensure efficient, repeatable processes leading to a sound program.
• Lead large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
• Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts within while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
• Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic provider contracting initiatives
• Apply subject matter expertise in methodologies, major terms, and associated operations required for program execution
• Identify risks and improvement opportunities to develop and implement new provider operations programs
• Maintain pulse on external trends and industry benchmarking to drive iterative solutions that support the evolving business and provider function
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 10+ years of experience in an operations, business strategy, or project management role
• 4+ years of experience in a high growth environment
• Critical thinking, evaluating and synthesizing information to action
• Excellent communication, providing clarity and confidence to key stakeholders
• Experience leading large-scale cross-functional initiatives within a healthcare organization
• Management consulting experience
• 4+ years of managing a team

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

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Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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