Director, Business Operations and Strategy, Global Capabilities Center

Truist; Charlotte (NC); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist is seeking an experienced Operations Leader to direct the optimization of core business operations, lead teams, and oversee programs such as workforce planning and supplier management to support efficient delivery. You will collaborate with cross‑functional teams and senior leadership to align operations with technology strategies, monitor performance metrics, and drive continuous improvement.

This role requires a Bachelor's degree, 10+ years in operations, and strong knowledge of

Qualifications

• Bachelor's degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Directs the execution of tactical and operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Manages supplier relationships, including cost management and performance evaluation.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on performance metrics to drive continuous operational improvements.
• Supports the development and executes on operational technology strategies and initiatives to support business objectives.
• Identifies opportunities for integration of innovative solutions to improve business outcomes and operational effectiveness.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Provides leadership, mentorship, and development opportunities to team members and/or lower-level managers.
• Communicates operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership.

Skills

Leadership

Ops management

Process improvement

Supplier mgmt

Cross-functional

Performance metrics

Education

Bachelor's degree in business or related field

Master's degree preferred

Tools

Microsoft Office

ERP systems

Job description

Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Directs the optimization of core business operations by leading teams and improving business-driven processes, while overseeing programs and coordinating operational activities such as workforce planning, performance routines, or supplier management to support efficient delivery and alignment with business objectives. Collaborates with cross-functional teams to execute tactical goals and drive continuous improvement.

Essential Duties And Responsibilities

• Directs the execution of tactical and operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Manages supplier relationships, including cost management and performance evaluation.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on performance metrics to drive continuous operational improvements.
• Supports the development and executes on operational technology strategies and initiatives to support business objectives.
• Identifies opportunities for integration of innovative solutions to improve business outcomes and operational effectiveness.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Provides leadership, mentorship, and development opportunities to team members and/or lower-level managers.
• Communicates operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership.

Qualifications

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Bachelor's degree in business administration, technology, or related field; advanced degree preferred.
• Experience in supplier coordination, cost management, and operational improvements.
• Familiarity with operational technology tools and systems.
• Previous experience in a technology-driven business environment.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work