Director, Business Operations

Swooped; United States; Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

Mental health benefits and EAP

Flexible PTO, holidays, and parental

Fully remote

Job summary

Swooped is seeking a Director of Business Operations to drive strategic execution and operational cadence across Care Operations. This fully remote, US-based role guides a team of analysts and PMs, translating high-level strategy into scalable systems that support care delivery and experience.

The ideal candidate has 5+ years in operations or consulting within healthcare or high-growth environments, strong SQL and data analytics skills, and a track record of building cross-functional processes

Qualifications

• 5+ years in business operations, consulting, PM in healthcare/high-growth.
• Bachelor's degree or equivalent practical experience.
• Experience managing analysts/PMs and driving performance.
• Experience leading end-to-end strategic PM, process improvement, change initiatives.
• Experience writing and using SQL to query datasets for insights.
• Ability to design scalable processes across cross-functional teams.
• Proficient with Excel/Sheets for operational models and reporting.

Responsibilities

• Set strategic planning and operational cadence for Care Operations.
• Lead analysts and PMs, providing management and development.
• Design initiatives to improve efficiency, compliance, and patient experience.
• Analyze data to identify trends and translate into action plans.
• Partner with leaders to standardize processes and change management.
• Create tracking frameworks and dashboards for accountability.
• Develop scalable infrastructure and continuous improvement mechanisms.
• Perform other duties as assigned.

Skills

Strategic planning

Team leadership

Project management

Stakeholder communication

SQL

Data analysis

Operational excellence

Regulatory compliance

Analytical mindset

Education

Bachelor's degree in business/operations/healthcare administration

Tools

Excel

Google Sheets

Job description

The hiring organization is seeking a Director, Business Operations to lead strategic execution, operational cadence, and infrastructure across its Care Operations function. This fully remote, full-time role serves as an operational backbone, translating high-level organizational strategy into scalable systems that support care delivery and care experience. Guiding a team of analysts and project managers, the Director ensures cross-functional alignment, establishes operational accountability, and builds sustainable infrastructure to deliver high-quality services at scale.

Key Responsibilities

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
• Design and execute initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
• Direct data analysis and operational reporting to identify trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across care delivery and care experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
• Develop scalable operational infrastructure, best-practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
• Perform other duties as assigned.

Qualifications

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or a related field, or equivalent practical experience.
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams.
• Demonstrated proficiency using data analysis and spreadsheet tools (such as Excel or Google Sheets) to build operational models and reporting frameworks.
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders.

Work Environment and Physical Demands

• This is a full-time, 100% remote position based in the United States with no travel requirement.
• Must be able to remain in a stationary position for prolonged periods at a desk or workstation, with the option to alternate between sitting and standing as needed.
• Must be able to operate standard office equipment such as a computer and keyboard.
• Must be able to exchange accurate information, actively listen, and communicate clearly with colleagues, clients, and stakeholders via phone, video conferencing, or in person.

Compensation and Benefits

• Earning potential range: $140,000 to $175,000 per year, plus 20% annual performance-based bonus potential.
• Comprehensive benefits package including medical, dental, vision, life, and AD&D insurance.
• Mental health benefits and an Employee Assistance Program (EAP).
• Flexible paid time off, paid company holidays, and parental leave.

Equal Opportunity and Accommodations

The organization is an equal opportunity employer and provides equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training, promotion, termination, and all other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, or any other legally protected classification under federal, state, or local law.

Applicants requiring a reasonable accommodation to complete the application, participate in an interview, or perform the essential functions of the role are invited to request support during the recruitment process.