Director, Business Insights & Analytics

Collectors Holdings, Inc.; California (MO); Hybrid; USD 160,000 - 260,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Holdings, Inc. is seeking a Director of Business Insights & Analytics to own the data and insights function across PSA Marketplace, including PSA Exchange, Vault, and eBay Consignment businesses.

You’ll transform transactional, marketing, operational, product, and behavioral data into decisions the Marketplace leadership team acts on. This hands-on role combines strategy with execution; you’ll lead a lean team and work closely with Product, Engineering, Finance, and Marketing to

Qualifications

• 7–10+ years of data analytics experience in marketplaces, FinTech, or eCommerce.
• Strong SQL and data storytelling skills.
• Experience with BI tools (Tableau, Mode) and data pipelines (dbt).

Responsibilities

• Define and own the Marketplace analytics stack to monitor key metrics (GMV, AUM, take rate, LTV, funnels).
• Collaborate with GMs and BD to test ideas with data and size opportunities.
• Coordinate with Product, Engineering, Finance, Operations and Marketing to maintain a shared data view.
• Analyze feature usage, funnel efficiency, and user cohorts to inform leadership.
• Deliver recurring insights to GMs and support Board/Exec reporting.
• Coordinate with Fraud to monitor signals and risk indicators.

Skills

SQL

Data analysis

Leadership

Communication

Stakeholder management

Mentoring

Tools

Tableau

Mode

Lightdash

dbt

Job description

## Director, Business Insights & AnalyticsApply: US Remote - California: Full time: Posted Yesterday: JR106120Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a **Director, Business Insights & Analytics** to own the data and insights function across PSA Marketplace, including PSA Exchange, Vault, and eBay Consignment businesses. You’ll transform transactional, marketing, operational, product, and behavioral data into decisions the Marketplace leadership team acts on. This is a hands-on, part strategist, part executor role. Our ideal candidate is a player / coach that leads a lean team and acts as the connective tissue between the business, central data, product, and key cross functional partner teams.You’ll report to the President, Marketplace. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. Remote or hybrid candidates will also be considered. This will be discussed further as part of the recruiting process. ****What You’ll Do***** Define and own the Marketplace analytics stack to accurately and consistently monitor key business metrics such as: # of sellers / buyers / vaulters, GMV, AUM, take rate, LTV & cohort analysis, and liquidity / conversion funnels* Strategic sounding board: partner with GMs and BD lead to pressure-test emerging ideas with data. In an advisory capacity, size opportunities, validate assumptions, and flag where data is inconclusive or unavailable* Cross-functional coordination: collaborate with Product, Engineering, Finance, Operations and Marketing to ensure each function works off a shared, consistent view of Marketplace data* Product insights: partner with product to understand feature usage, funnel efficiency, and user cohort performance across the pods to inform Marketplace leadership* Marketing insights: partner with Marketing to deliver acquisition, attribution, and segment data to inform Marketplace-specific marketing investments and GTM motions* Data infrastructure requirements: partner closely with Central Data team Engineering and Product teams to inform data models / data infrastructure requirements, ensuring business requirements are appropriately captured to build insights off of* Fraud coordination: partner with the Fraud team and GMs on shared data signals - anomalous transaction patterns, account behavior, and listing-level risk indicators - via data-sharing and pattern-flagging* Deliver recurring insights and ad hoc analysis to the GMs and support Board / Exec reporting - examples include: vault cohort analysis, inform bidding engine logic****Who You Are***** 7-10+ years of experience working with data to drive analyses & business insights, ideally in Marketplaces, FinTech, or eCommerce industries* Player / Coach DNA: you are equally as comfortable writing SQL queries yourself as you are guiding, mentoring, and managing a lean team of analysts* Strong business acumen: you are strategic and curious. You ask questions to deeply understand the business and can carry forward analyses, test hypotheses, and present back structured recommendations that solve ambiguous problems* Strong communicator: you can communicate across all levels of the org, effectively translating between high level business leaders, to analysts, to engineers and technical counterparts* Technical expertise: experience working with large datasets using SQL, building data abstractions to support reporting and analysis, and creating shareable deliverables for stakeholders in BI tools like Tableau, Mode, or Lightdash; experience building data pipelines with dbt a plus* Collectibles or alternative-asset market familiarity is a plus, not required****Salary Range:**** The salary range for this position is $160,000 - 260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. ****Reasons To Join Us:***** **Health Insurance:** All full-time employees are eligible to enroll in Medical, Dental, and Vision* **Additional Benefits:** Full-time employees are eligible for fertility, commuter, and educational assistance benefits* **401(K) Matching Plan:** We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals* **Vacation:** All salaried employees are eligible for flexible time-off* **Holiday Pay:** All regular, full-time employees are eligible for ten company paid holidays* **Employee Discounts:** Employees receive discounts on select grading services for approved submissions* **Flexible Hours:** Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs* **Fun Working Environment:** Our team members are invited to participate in celebrations, holiday events, and team building activities**#LI-Remote #BI-Remote #BI-Hybrid**