Director, Billing

Ensemble Health Partners; United States; Remote; USD 75,000 - 126,000; Full time

Job summary

A leading company in revenue cycle management is seeking a Director of Billing to oversee all billing functions and drive performance improvement. This strategic role focuses on enhancing revenue, ensuring billing accuracy, and leading a team. Candidates should possess strong leadership and operational expertise, along with the ability to innovate in a rapidly changing healthcare environment.

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Qualifications

• 3+ years of leadership experience in billing.
• Effective leadership capabilities.
• Strong reporting and organizational skills.

Responsibilities

• Manage the daily workflow and performance of the billing department.
• Develop training and procedures to address operational issues.
• Lead new client implementations and monitor KPIs.

Skills

Leadership

Communication

Reporting

Organizational Skills

Education

Bachelor’s degree or equivalent experience

Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERINGS:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $75,600 - $126,000 based on experience.

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Director of Billing assists with providing the strategic vision for all Billing functions and is responsible for the performance and effectiveness of the department. Some of the key responsibilities include managing the daily workflow of the department, monitoring processes and performance to identify trending issues, and developing training or procedures to address these issues. The Director will lead a team of managers to ensure key performance goals are attained and exceeded while overseeing departmental performance to ensure best practices are utilized and optimized. He or she will provide strategic vision and leadership for billing across the entire organization and will be responsible for developing and implementing short and long-term plans and objectives to improve revenue, compliant billing, accelerate cash, and reduce denials. The Director will work closely with partners in Patient Access, Follow Up, RI, Denials Management and others to identify and correct trends to ensure first-time billing accuracy.

Job Responsibilities include, but are not limited to:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Prepares high level reporting as requested from clients and additional leadership. Regularly monitors data to identify gaps in the operations and works with key parties/departments to resolve the issues. In addition, monitors ongoing issues to ensure new processes are consistently followed and maintained.
• Organizes functions through establishing clear accountabilities and decision rights, delegation of duties and appropriate departmentalization. Provides coaching and holds team accountable to department and/or organizational policies. Establishes departmental goals with the managers to optimize performance while improving operations to increase customer satisfaction and meet the financial goals of the organization.
• Participates in monthly, quarterly and annual key indicator goal setting. Prepares and presents annual business plan, including goals and review of prior year results as requested. Reviews, updates, and implements policies and procedures to support the vision and goals.
• Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities. Promotes a culture of two-way communications and creates opportunities for staff participation. Ensures employee engagement through intentional coaching and mentoring.
• Responsible for implementing short- and long-term plans and objectives to ensure compliant billing, improve revenue, accelerate cash, and reduce denials. The Director will work with their leadership team and coordinate across functional areas of revenue cycle to identify and implement corrections to denials, incorrectly billed claims, payer billing updates and workflow processes related to billing activities. They will empower staff to develop methods of process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on those assessments and maintaining improvements achieved.
• Leads new client implementations by assisting with preparation of the clients unbilled reports and unbilled meetings, completion of Best Practice Tracker and playbooks. Will assist with driving results related to but not limited to DNFB and DNFS performance, and aids in driving the management of client KPI's and Ensemble Health Partners Billing key metrics.
• May be required to perform other job-related duties as requested .

Experience:

• Bachelor’s degree or equivalent experience
• 3 + years of leadership experience
• 3+ years of billing experience
• Effective leadership capabilities to handle daily operational activities, analyze situations, respond appropriately, and coordinate resources to meet organization and department needs
• Excellent interpersonal skills, verbal and written communication skills, and relationship management capabilities
• Strong reporting capabilities
• Strong organizational skills with the ability to prioritize projects efficiently and meet deadlines

Certifications:

• CRCR

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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