Director, AV Support

Amazon; Newark (NJ); On-site; USD 160,000 - 230,000; Full time

Job summary

Audible, based in Newark, NJ, seeks a Director of Audio Video to oversee AV infrastructure deployment and live events, lead a team of onsite AV Support Engineers, and collaborate with Audible and Amazon teams to deliver exceptional customer experiences.

Ideal candidates have 5+ years of technical leadership, strong networking/IT operations knowledge, and a proven track record in delivering scalable AV services across conferences, meeting spaces, and digital signage.

Qualifications

• 5+ years of technical team management experience.
• Knowledge of networking and desktop technology with innovative problem solving.
• Experience in IT Infrastructure Operations / IT Service Management.
• Bachelor's degree or equivalent.

Responsibilities

• Lead a team of onsite AV Support Engineers for day-to-day AV support and room hardware maintenance.
• Manage inventories, budgets and lifecycle management for AV assets.
• Develop and execute strategic initiatives to enhance AV services.
• Ensure project plans are on target and executed comprehensively.
• Monitor live event programs and optimize efficiency to delight customers.
• Serve as escalation point and provide technical leadership.
• Maintain relationships with stakeholders and vendors; report insights to leadership.
• Hire, coach and mentor team members; drive operational excellence with metrics.

Skills

Technical leadership

Networking basics

Customer-focused problem solving

Education

Bachelor's degree

Job description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE

As a Director of Audio Video (AV), you will oversee AV infrastructure deployment and support, guide the execution of live events, manage AV projects, and hire and develop talent. In this role, you will manage a team that designs, delivers, optimizes, and supports various AV solutions including conference rooms, event space, and digital signage. The team is based out of Newark, NJ but provides global support. You will work closely with tech teams at Audible and Amazon, facilities stakeholders, finance partners, and leadership across the company to deliver the best possible customer experience.

ABOUT YOU

You are strategic and influenced by Technology and Culture but balance that with execution of daily tasks to maintain a high bar for customer service. You have experience both in building out AV infrastructure and supporting live events. Being a leader and developing yourself and your team are important to you. Not every problem will have a clear starting point so you should be comfortable dealing with ambiguity to assess and manage risks and have situational awareness to anticipate and resolve potential issues. You always attempt to look for the root cause of an issue and solve problems with a bigger picture in mind. We look for people who take responsibility, set their standards high and see every failure as an opportunity to learn.

As a Director of Audio Video, you will:

• Lead a team of onsite AV Support Engineers responsible for day‑to‑day end‑user AV support as well as the maintenance and break/fix of conference and meeting rooms hardware
• Manage inventories, budgets and life cycle management
• Develop and execute strategic new initiatives to enhance AV services
• Ensure project plans are on target and executed comprehensively
• Monitor the live event program and find opportunities to execute more efficiently and delight our customers
• Be an escalation point for the team and provide technical leadership to appropriate personnel
• Maintain relationships with key stakeholders across the business
• Manage and optimize relationships with vendors that augment your team’s capacity and capabilities
• Create regular reports to share insights with leadership
• Be a passionate builder of talent and teams. You will hire, coach, and mentor
• Own your team’s operational excellence, including creation of and monitoring of metrics and alerts, gathering of and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

• 5+ years of technical team management experience
• Knowledge of networking and desktop technology and proven methods for providing innovative solutions to customers
• Experience in technical team management
• Experience in IT Infrastructure Operations, IT Service Management or IT Business Operations
• Bachelor's degree or equivalent

Preferred Qualifications

• Master of Business Administration, or Master's degree in a technical field
• Knowledge of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle
• Experience with service delivery and service level management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.