Director, Automation & Digital Transformation Services

Wabtec Corporation; Omaha (NE); On-site; USD 121,000 - 172,000; Full time

Benefits offered by this job

Annual bonus

Job summary

The Director, Services Lead - Automation & Digital Transformation at Wabtec Corporation leads cross-functional programs delivering automation and digital services for rail customers. You'll drive adoption, governance, and value realization across operations, engineering, and product teams in a matrix environment.

You will partner with customers and internal stakeholders, define service strategy, manage performance metrics, and ensure scalable, secure solutions leveraging analytics, telematics,

Qualifications

• 10+ years of experience in program management, service delivery, customer-facing technical solutions, or digital transformation roles.
• Proven experience leading complex, cross-functional programs involving software, data, analytics, or connected technologies.
• Strong customer engagement and stakeholder management skills, including experience communicating with operational and technical leaders.
• Demonstrated ability to manage execution across multiple stakeholders in a matrixed environment.
• Financial and commercial awareness, with experience supporting forecasting, margin performance, and value-based discussions.
• Technical fluency in data platforms, cloud technologies, analytics, or automation solutions.
• Experience in rail, transportation, industrial automation, or industrial IoT environments.
• Azure familiarity

Responsibilities

• Define and evolve automation service strategy aligned with Digital Intelligence solutions (analytics, telematics, asset performance)
• Serve as a trusted advisor to customer stakeholders (Operations, Maintenance, Engineering, CIO/CTO)
• Build long-term relationships focused on value realization and continuous improvement
• Partner with engineering to ensure scalable, secure, supportable and sustainable solutions
• Lead the delivery and ongoing optimization of automation and digital service programs across the customer lifecycle.
• Manage complex, multi-workstream initiatives involving operations, engineering, data, and product teams to achieve committed customer outcomes.
• Establish and maintain program governance, KPIs, SLAs, and operational reporting to ensure consistent service performance.
• Lead regular business reviews to communicate service performance, adoption progress, and operational impact.
• Monitor program financial performance, including forecasting, margin considerations, and value realization metrics.
• Partner with commercial and services leaders to identify opportunities to strengthen customer outcomes and expand service value where appropriate.
• Apply working knowledge of telematics, predictive analytics, and cloud/data platforms to support effective service delivery.
• Lead through influence in a matrixed environment by aligning stakeholders, clarifying priorities, and driving accountability for results.
• Support customer adoption of automation and analytics solutions through change management and sustained engagement.

Skills

Program management

Customer engagement

Stakeholder management

Financial awareness

Data platforms

Cloud technologies

Analytics

Automation solutions

Industrial IoT

Education

PMP certification

Agile certification

Tools

Azure

Job description

The Director, Services Lead - Automation & Digital Transformation at Wabtec Corporation leads cross-functional programs delivering automation and digital services for rail customers. You'll drive adoption, governance, and value realization across operations, engineering, and product teams in a matrix environment.

You will partner with customers and internal stakeholders, define service strategy, manage performance metrics, and ensure scalable, secure solutions leveraging analytics, telematics,