Director of Automation & Digital Services

Wabtec; Iowa (LA); On-site; USD 121,000 - 172,000; Full time

Job summary

Wabtec seeks a Director, Services Lead – Automation & Digital Transformation to drive delivery, optimization and adoption of automation and digital services for key rail customers. You will partner with engineering, product, data, operations, commercial and services teams to translate customer needs into scalable solutions.

This customer-facing leader will govern complex, multi-workstream programs, establish KPIs and SLAs, lead business reviews, and advance value realization through change

Qualifications

• 10+ years of experience in program management, service delivery, customer-facing technical solutions, or digital transformation roles.
• Proven experience leading complex, cross-functional programs involving software, data, analytics, or connected technologies.
• Strong customer engagement and stakeholder management skills, including experience communicating with operational and technical leaders.
• Demonstrated ability to manage execution across multiple stakeholders in a matrixed environment.
• Financial and commercial awareness, with experience supporting forecasting, margin performance, and value-based discussions.
• Technical fluency in data platforms, cloud technologies, analytics, or automation solutions.
• Experience in rail, transportation, industrial automation, or industrial IoT environments.
• Preferred: PMP, Agile, or related project/program management certification.

Responsibilities

• Define and evolve automation service strategy aligned with Digital Intelligence solutions (analytics, telematics, asset performance)
• Serve as a trusted advisor to customer stakeholders (Operations, Maintenance, Engineering, CIO/CTO)
• Build long-term relationships focused on value realization and continuous improvement
• Partner with engineering to ensure scalable, secure, supportable and sustainable solutions
• Lead the delivery and ongoing optimization of automation and digital service programs across the customer lifecycle
• Manage complex, multi-workstream initiatives involving operations, engineering, data, and product teams to achieve committed customer outcomes
• Establish and maintain program governance, KPIs, SLAs, and operational reporting to ensure consistent service performance
• Lead regular business reviews to communicate service performance, adoption progress, and operational impact
• Monitor program financial performance, including forecasting, margin considerations, and value realization metrics
• Partner with commercial and services leaders to identify opportunities to strengthen customer outcomes and expand service value where appropriate
• Apply working knowledge of telematics, predictive analytics, and cloud/data platforms to support effective service delivery
• Lead through influence in a matrixed environment by aligning stakeholders, clarifying priorities, and driving accountability for results
• Support customer adoption of automation and analytics solutions through change management and sustained engagement

Skills

Program management

Service delivery

Customer-facing solutions

Digital transformation

Cross-functional leadership

Stakeholder management

Financial awareness

Cloud technologies

Analytics

Automation solutions

Rail/IoT experience

Education

PMP or Agile certification

Tools

Azure cloud platform

Job description

Wabtec seeks a Director, Services Lead – Automation & Digital Transformation to drive delivery, optimization and adoption of automation and digital services for key rail customers. You will partner with engineering, product, data, operations, commercial and services teams to translate customer needs into scalable solutions.

This customer-facing leader will govern complex, multi-workstream programs, establish KPIs and SLAs, lead business reviews, and advance value realization through change