Director, Automation & Digital Services

Wabtec; Nebraska; On-site; USD 121,000 - 172,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement plan

Job summary

Wabtec seeks a Director, Services Lead – Automation & Digital Transformation to drive automation service programs for key rail customers, integrating analytics, telematics and asset performance into Digital Intelligence offerings.

You will lead multi‑stakeholder programs in a matrix organization, partner with engineering, product, data, operations and commercial teams, and focus on value realization, performance improvement and sustainable outcomes.

Qualifications

• 10+ years of experience in program management, service delivery, customer-facing technical solutions, or digital transformation roles.
• Proven experience leading complex, cross-functional programs involving software, data, analytics, or connected technologies.
• Strong customer engagement and stakeholder management skills, including experience communicating with operational and technical leaders.
• Demonstrated ability to manage execution across multiple stakeholders in a matrixed environment.
• Financial and commercial awareness, with experience supporting forecasting, margin performance, and value-based discussions.
• Technical fluency in data platforms, cloud technologies, analytics, or automation solutions.
• Experience in rail, transportation, industrial automation, or industrial IoT environments.
• Preferred: Familiarity with Azure or similar cloud platforms.
• Preferred: PMP, Agile, or related project/program management certification.

Responsibilities

• Define and evolve automation service strategy aligned with Digital Intelligence solutions (analytics, telematics, asset performance).
• Serve as a trusted advisor to customer stakeholders (Operations, Maintenance, Engineering, CIO/CTO).
• Build long-term relationships focused on value realization and continuous improvement.
• Partner with engineering to ensure scalable, secure, supportable and sustainable solutions.
• Lead the delivery and ongoing optimization of automation and digital service programs across the customer lifecycle.
• Manage complex, multi-workstream initiatives involving operations, engineering, data, and product teams to achieve committed customer outcomes.
• Establish and maintain program governance, KPIs, SLAs, and operational reporting to ensure consistent service performance.
• Lead regular business reviews to communicate service performance, adoption progress, and operational impact.
• Monitor program financial performance, including forecasting, margin considerations, and value realization metrics.
• Partner with commercial and services leaders to identify opportunities to strengthen customer outcomes and expand service value where appropriate.
• Apply working knowledge of telematics, predictive analytics, and cloud/data platforms to support effective service delivery.
• Lead through influence in a matrixed environment by aligning stakeholders, clarifying priorities, and driving accountability for results.
• Support customer adoption of automation and analytics solutions through change management and sustained engagement.

Job description

Wabtec seeks a Director, Services Lead – Automation & Digital Transformation to drive automation service programs for key rail customers, integrating analytics, telematics and asset performance into Digital Intelligence offerings.

You will lead multi‑stakeholder programs in a matrix organization, partner with engineering, product, data, operations and commercial teams, and focus on value realization, performance improvement and sustainable outcomes.