Director Automation

Orise; United States; On-site; USD 160,000 - 260,000; Full time

Job summary

Orise seeks a Director Automation – North America to lead and scale operations across the United States, Canada, and Puerto Rico. The role drives strategy into execution, maximizing delivery quality and profitability.

You will oversee Project Management, Project Execution, and Account Management, partnering with commercial teams to grow existing accounts and expand the business through repeat, trusted delivery.

Qualifications

• 10+ years of leadership experience in operations/automation.
• Experience leading multi-country operations in North America.
• Strong ability to translate strategy into executable plans.
• Excellent communication and stakeholder management skills.
• Proven track record growing customer accounts (farming) and delivering growth.

Responsibilities

• Define and execute the North America operations strategy.
• Ensure consistent performance and scalability across the region.
• Translate orders into profitable, high-quality delivery.
• Identify and drive growth opportunities within existing accounts.
• Deliver revenue, margin, utilization, quality, and customer satisfaction targets.
• Oversee end-to-end project execution (on time, on budget, high quality).
• Enable repeat business through strong delivery and customer trust.
• Lead heads of Project Management, Account Management, and Execution.
• Build a performance-driven, customer-focused culture.
• Promote ABM adoption and collaboration with GTM.

Skills

Leadership

Operations management

Project delivery

Strategy execution

Stakeholder management

Account growth (farming)

ABM experience

Cross-country NA ops

Job description

We are seeking a Director Automation – North America to lead and scale operations across the United States, Canada, and Puerto Rico. This role is responsible for translating strategy into execution, ensuring operational excellence, and delivering profitable growth.

You will lead Project Management, Project Execution, and Account Management, partnering closely with commercial teams to deliver strong customer outcomes, grow existing accounts (farming), and drive sustainable business expansion.

What You Will Do

Lead Regional Operations

• Define and execute the North America operations strategy
• Ensure consistent performance and scalability across the region
• Translate orders into profitable, high-quality delivery
• Identify and drive growth opportunities within existing accounts

Own Performance & Execution

• Deliver revenue, margin, utilization, quality, and customer satisfaction targets
• Oversee end-to-end project execution (on time, on budget, high quality)
• Optimize resource utilization and operational efficiencyEnable repeat business through strong delivery and customer trust

Partner with Commercial (GTM)

• Support proposals with technical and cost expertise
• Drive alignment between operations and sales using ABM
• Actively contribute to farming and account development

Lead & Develop Teams

• Lead heads of Project Management, Account Management, and Execution
• Build a performance-driven, customer-focused culture
• Drive engagement in Centers of Excellence (CoEs)

Drive Excellence & Ways of Working

• Improve processes, systems, and execution performance
• Ensure adoption of ABM methodologies
• Promote a strong safety culture (EHS)

What Success Looks Like

• High utilization and strong delivery performance
• Increased CoE participation
• Growth within existing accounts (farming)

What You Bring

• 10+ years of leadership experience in operations/automation
• Strong track record in multi-country operations (North America preferred)
• Expertise in operations, project delivery, and strategy execution
• Strong leadership, communication, and stakeholder management skills
• Solid commercial acumen and experience growing customer accounts
• ABM experience is a plus

Why This Role

• Full ownership of a strategic region (North America)
• High visibility and direct impact on growth and performance
• Opportunity to scale operations and develop key customer relationships

Reporting Line: Reports to Vice President